Bell Captain

* ADMINISTRATIVE
- Ensures that all Bell and Driver staff performs duties in accordance with hotel policy.
- Conducts regular briefing meetings with all Bell and Driver to inform of special events and the arrival of VIP or large group.
- Monitors performance of Bell and Driver to ensure the highest standard of service for guest satisfaction.
- Ensures Bell and Driver are courteous and prompt with services to guests.
- Assist with performance appraisals of Bell and Driver and prepares guidelines and time frames for improvement.
- Identifies training needs, compiles and approves training materials and programs in coordination with the Front Office Manager.
- Trains and motivates staff in coordination with the Training Department to achieve the highest standard of service and guest
satisfaction.
- Control petrol/diesel consumption efficiently and ensure all vehicles mandatory documents are with buses all the time.
- Participates in the daily briefing with other managers in the Front Office department
- Participate in all staff and training meetings when directed by the Front Office Manager.
* OPERATIONAL
- Prepares weekly staff rosters ensuring that sufficient staff is available to handle expected busy periods and minimizing overtime
payment.
- Instructs staff of all hotel events, facilities and services and ensures they can provide this information to guest
- Assists with the handling of guest complaints which ensure guest satisfaction.
- Registers any guest or staff problems or complaints shift record for the attention of the Front Office Manager.
- Supervise the proper maintenance and cleanliness of all operating equipment.
- Ensures guest luggage, letters, faxes and messages are delivered and collected as required.
- Liaises daily with Front Office Management to determine operational requirements for each shift.
- Provides current information about hotel facilities, services and special events to Porters and Drivers and ensures they can make
recommendations to guests about all hotel services.
- Provides current information of tourist attractions, restaurants, entertainment facilities and current events in the local area to all Bell
and Driver and ensures they can make recommendations to guests.
- Maintains and provides Bell and Driver with current information on emergency procedures relating to fire, theft, accident, medical
emergency and other threats to hotel and guest security.
- Provides assistance to guests in all hotel emergency evacuation and medical procedures.
- Ensures high standards of personal appearance and hygiene with clean and pressed uniform and name badge as described in the staff
handbook for all Porters.
- Ensure the luggage store is clean, tidy and well organized. All guest store luggage are well tagged and handover one half to guest
- Ensure all transportation bookings are called one day before guest arrival to reconfirm service and offer assistance
- Ensure transportation sheet are competed properly
- Ensure pick up and drop off service are provided following resort standard
- Supervises a high standard of hygiene and sanitation throughout all service areas.
- Reports any potential health or safety hazards promptly to the Front Office Manager.
-Performs any other duties when directed by the Front Office Manager.
* Benefits:
- Receiving 100% of salary during probation time
- 22 standard working days per month.
- Pre-opening allowance from 2 million Vietnam Dong to 4 million Vietnam Dong per month.
- Pre-opening Service Charge bonus 1 million Vietnam Dong per month.
- Free-provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC,
TV, internet, cable TV).
- Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
- Free-provided Bao Viet health and accident insurance.
- 12 to 14 days annual leave.
- Free training courses from basic to advance by Banyan Group Academy.
- Young and dynamic working environment.
- Positive career development opportunities.
- Other attractive bonus policies for encouragement and motivation