Director of food & beverage/ giám đốc ẩm thực

1. Leadership and Management:
• Direct, lead, and manage all operational activities of the Restaurant, Bar, Room Service, Banquets, and Kitchen within the hotel.
• Provide clear and effective leadership to departmental managers and staff, fostering a collaborative and high-performance work environment.
• Oversee the development of all budgets, forecasts, and schedules in line with the hotel's business plan, ensuring financial targets are met or exceeded.
• Implement guidelines, policies, and procedures for the operating departments to maintain consistency and quality in service delivery.
2. Operations and Meetings:
• Guide operations and establish a work environment conducive to achieving departmental and hotel goals and objectives.
• Conduct daily briefings with team members to communicate current key activities and objectives, fostering engagement and alignment.
• Attend all scheduled meetings as an integral part of the hotel's business team, actively contributing with proper preparation and insight.
3. Human Resources and Communication:
• Interview, select, train, appraise, coach, counsel, and discipline departmental employees/managers according to company standards, ensuring a skilled and motivated workforce.
• Effectively communicate with team members, providing clear direction, feedback, and support to enhance performance and morale.
4. Guest Satisfaction and Service Excellence:
• Anticipate changes in guest needs, the guest mix, and the competitive set to recommend appropriate product/service and operational changes as necessary, ensuring exceptional guest experiences.
• Ensure guest and employee satisfaction while maintaining market competitiveness and exceptional financial performance.
• Address guest issues promptly and proactively establish processes to promote guest satisfaction and loyalty.
5. Brand Representation and Compliance:
• Be an inspiration to all hotel staff, exemplifying the hotel's luxury standards of performance, service, and guest experience.
• Interact positively with other departments to ensure a seamless and luxurious guest experience throughout the hotel.
• Ensure compliance with local health and safety regulations and uphold the hotel's values, brand standards, and grooming guidelines.