full-time 2024: customer experience agent & human resource/ Admin Specialist ( mức lương từ 10,000,000 vnđ/tháng)

COMPANY INTRODUCTION
We're looking for brilliant candidates to join our hot Silicon Valley startup, Skin AI LLC. Visit this page to get a sense of what our founders do.
At SKIN AI, LLC, we're expanding our team with dynamic, early-career professionals ready to engage with our pioneering personalized skincare solutions powered by AI (Market: US/Canada). Our founders have garnered recognition on platforms like VTV and by the USA Embassy in Vietnam. We offer a vibrant startup environment, competitive salaries, and substantial growth opportunities.
SOCIAL MARKETING SPECIALIST (FULL-TIME | NO EXPERIENCED REQUIRED | 100% REMOTE | PACKAGE FROM UPTO 14.000.000 VND)
Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng - Địa điểm: Hà Nội; Hồ Chí Minh; Đà Nẵng; Huế; Nước Ngoài; Khác - Chuyên môn: Marketing, Truyền Thông, PR - Tính chất công việc: Online; Toàn thời gian
JOB DESCRIPTION
If you're a fresh and energetic graduate who is also self-driven, earnest, and willing to learn & develop a career as a social marketing specialist in a dynamic and challenging start-up environment, then we want you on our team!
Position: Social Marketing Specialist for Product Management (Website & Customer facing content) (Fresher/Junior, up to 1 year of experience)
Location: 100% Remote, within Vietnam.
Employment type: Full-time - No Moonlighting allowed, Must be graduated or already finished studies
Job Industry: Skincare
Main Markets: U.S. & Canada.
JOB DUTIES & RESPONSIBILITIES:
Work directly with the founders on marketing & advertising strategy, and other special projects.
After training, possess a strong understanding of the nature of website production, physical products, services, and marketing processes.
Manage customer-facing content, website product flow, and feature testing.
Implement website updates and features, ensuring a user-friendly and visually appealing experience.
Optimise website content for search engines and user engagement.
Conduct thorough testing and quality assurance before launching new website features or content.
Collaborate with internal teams across marketing, design, and development.
Manage social media content, communication, and ads on social media platforms such as Facebook, TikTok, Instagram, and various emerging channels.
Research emerging marketing channels, trends, and competitors.
Gain customer insights by directly interacting with our customers and closely collaborating with the Customer Experience Team.
Assist with other marketing initiatives as needed.
REQUIREMENTS
MUST HAVE
Fluency in English: A minimum 7.0 IELTS. English certificate is required.
Fresh Graduate with an excellent record (GPA) in marketing or a related field. No experience is required.
Marketing mindset: you can step into the customers' minds and create creative campaigns that lead to sales.
Excellent attention to detail and a commitment to quality.
Great critical thinking skill
Can-do attitude: Ability to flourish with minimal guidance, and be proactive with a strong sense of responsibility and proactive work attitude.
Always being prepared, ready for any challenges, and persistent to success with minimal guidance, uncertainty, and ambiguity.
Ability to work flexibly: weekends, flexible hours, and late hours for the US market.
PREFER TO HAVE
8.0+ IELTS or previous studying or living experience in the U.S.
Customer-driven mindset: be able to have a strong understanding of customers' references, sympathise with their pain points, and effectively align our products and services to satisfy their expectations.
Video editing: Know how to produce a video for TikTok, Facebook, Instagram
Personal Laptop with good specifications (preferably with 16GB of RAM due to intensive usage)
Strong passion for Start-up, Marketing, eCommerce, and Skincare.
BENEFITS
Standard package: 10 - 14 million VND/month + extra bonus + EOY Performance bonus (Gross - negotiable)
Probation: 02 months (100% salary)
5 sick leaves and 12 annual paid leaves
HOW TO APPLY
COMPLETE THE FORM HERE: APPLICATION FORM (SM - Product management)
Due to time constraints, we may only respond to results via email to selected candidates. Please regularly check your Spam or Promotions mailbox for any emails from us.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 8/6/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
CUSTOMER EXPERIENCE AGENT (FULL-TIME | HA NOI & HYBRID | NO EXPERIENCED REQUIRED | PACKAGE UPTO 14.000.000 VND PLUS BONUS)
Tính chất công việc: Online; Toàn thời gian - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Hà Nội - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm; Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!
JOB DESCRIPTION
If you're a fresh and energetic graduate who is also self-driven, earnest, and willing to learn & develop a career as a customer experience agent in a dynamic and challenging start-up environment, then we want you on our team!
Position: Customer Experience Agent (Fresher/Junior - up to 1 year of experience)
Location: Ha Noi / Hybrid - Both offline & online, team meeting offline 2 to 3 times per week in Hanoi, flexible locations.
Employment type: Full-time - No Moonlighting allowed, Must be graduated or already finished studies
Package: 10-14 million VND plus Bonus (up to 16 million VND gross) + Year-End Bonus
Job Industry: Skincare.
Probation: 02 months (100% salary) with awesome Training Buddies.
PTO: 5 sick-leaves, 12 annual leaves.
Becoming a member of an enthusiastic & high-performance team, with monthly team bonding activities and biannual bonding trips!
Main Markets: U.S. & Canada.
A DAY IN THE LIFE
After training, possess a strong understanding of the nature of services, products, and customer service operations in a dynamic and intense start-up environment (including multiple e-commerce platforms).
Proactively and promptly engage in customer queries and effectively address their issues/requests with thoughtful and accurate email responses to ensure the highest level of customer satisfaction.
Closely coordinate with other team members to resolve customers' requests on time and follow up actively and efficiently.
Actively collect customer insights and bring up ideas to improve and enhance the process and introduce new features, products, etc.
Other tasks assigned by Managers to support teamwork and achieve the team's goals and the company's goals.
Opportunity to learn in-depth skincare knowledge with our team of skincare experts to become a skincare consultant.
REQUIREMENTS
MUST HAVE
Fluency in written English: minimum 7.0 IELTS writing or equivalent (certificate is not required)
Fresh graduate/Junior - up to 1 year of experience
Can-do attitude: Ability to flourish with minimal guidance, and be proactive with a strong sense of responsibility.
Great attention to detail: strictly follow instructions, and understand the process, platforms & customer experience flow. Modify the existing responses/templates to give customers the best support they need.
A great team player: who is willing to align personal goals with the team's objectives in a positive, collaborative manner while also capable of delivering effective communication and constructive feedback.
Ability to work flexibly: weekends, flexible hours, and late hours for the US market. (No overnight shift).
Patience and the ability to remain calm in stressful situations.
Personal Laptop.
The cover letter & CV must be in English
PREFER TO HAVE
Customer-driven mindset: be able to manage, prioritise, and follow up on customer requests in an organised and actionable manner to achieve the highest level of satisfaction.
Enthusiasm for customer satisfaction, solutions & start-up environment.
Strong passion & knowledge for skincare or experience in the beauty industry is a great plus!
BENEFITS
Standard package: 10 - 14 million VND/month + extra bonus + EOY Performance bonus (Gross - negotiable)
Probation: 02 months (100% salary)
5 sick leaves and 12 annual paid leaves
HOW TO APPLY
COMPLETE THE FORM HERE: APPLICATION FORM (CUSTOMER EXPERIENCE)
Due to time constraints, we may only respond to results via email to selected candidates. Please regularly check your Spam or Promotions mailbox for any emails from us.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 8/6/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW