106620 - Customer Service Manager - Logistics | Trưởng Phòng Chăm Sóc Khách Hàng - ngành Hậu Cần
RGF Executive Search Vietnam
Địa điểm làm việc: Hà Nội
Hết hạn: 17/06/2024
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Mô tả Công việc
Job Details
Position: Customer Service Manager - Logistics
Job Code: 106620
- Working location: Cau Giay District, Ha Noi
- Monthly Salary: 35,000,000-45,000,000VND
Responsibility
• Set and evaluate the monthly and yearly budget and KPI for the teams under your management.
• Identify areas and improvements and generate solutions for new challenges.
• Oversee cost-effectiveness, productivity, and the provision of customer support procedures that nurture continuous improvement.
• Review and analyze customer insights, then provide development plans focusing on continuous improvement and innovation.
• Provide support to large accounts where needed.
• Ensure team members are current on all current industry-related news and regulations.
• Liaison with other managers in the country to develop SOP, KPI, action plan, and other procedures.
• Handle all customer escalations that the Business Marketing Assistant Manager or Supervisor could not solve.
• Promote company products such as BSA, charter, TPEB, and so on to existing customers and set up strategies to develop potential accounts and fill up the space the company procured.
• Interpret and analyze sales information to maximize sales, profit, and feedback recommendations to management and sales team.
• Foster teamwork and maintain highly motivated team members through effective leadership, communication, and guidance.
• Obtain and share market information with the related team.
• Work with senior team members to identify and manage company risks that might prevent growth.
• Implement training for team members to sell all company products such as Ocean, Air, CBT, Warehouse, and VAS Services, both inbound and outbound.
• Participate in MBR and QBR internal company, or with customers if needed.
• Sign documents that are authorized by higher management.
• Make regular reports related to service quality to management.
• Timely submission of sales reports to direct manager or higher levels when required.
Job Details
Position: Customer Service Manager - Logistics
Job Code: 106620
- Working location: Cau Giay District, Ha Noi
- Monthly Salary: 35,000,000-45,000,000VND
Responsibility
• Set and evaluate the monthly and yearly budget and KPI for the teams under your management.
• Identify areas and improvements and generate solutions for new challenges.
• Oversee cost-effectiveness, productivity, and the provision of customer support procedures that nurture continuous improvement.
• Review and analyze customer insights, then provide development plans focusing on continuous improvement and innovation.
• Provide support to large accounts where needed.
• Ensure team members are current on all current industry-related news and regulations.
• Liaison with other managers in the country to develop SOP, KPI, action plan, and other procedures.
• Handle all customer escalations that the Business Marketing Assistant Manager or Supervisor could not solve.
• Promote company products such as BSA, charter, TPEB, and so on to existing customers and set up strategies to develop potential accounts and fill up the space the company procured.
• Interpret and analyze sales information to maximize sales, profit, and feedback recommendations to management and sales team.
• Foster teamwork and maintain highly motivated team members through effective leadership, communication, and guidance.
• Obtain and share market information with the related team.
• Work with senior team members to identify and manage company risks that might prevent growth.
• Implement training for team members to sell all company products such as Ocean, Air, CBT, Warehouse, and VAS Services, both inbound and outbound.
• Participate in MBR and QBR internal company, or with customers if needed.
• Sign documents that are authorized by higher management.
• Make regular reports related to service quality to management.
• Timely submission of sales reports to direct manager or higher levels when required.
Yêu cầu
Yêu Cầu Công Việc
Requirements
・Age: under 45 years old
・Education: Bachelor's degree in Business administration, Logistics, International Business or other related to Business.
・Gender : any
・Language: English at Business level
・Experience: At least 7 years of working experience in the forwarding, and logistics industry with experience with all aspects of operation procedures.
• Proficient in personal computer skills and the business systems relevant to the position to enable the identification of operational problems.
• Management skills.
• Communication, presentation, and negotiation skills.
• Being able to work under high pressure.
NOTICE:
Only shortlisted candidates will be approached by RGF's consultant. Your resumes will be recorded in our system, and you will receive our Job Introduction Auto-email with suitable jobs in the coming time. Please check your email regularly to get our vacant job. Thanks so much!
Requirements
・Age: under 45 years old
・Education: Bachelor's degree in Business administration, Logistics, International Business or other related to Business.
・Gender : any
・Language: English at Business level
・Experience: At least 7 years of working experience in the forwarding, and logistics industry with experience with all aspects of operation procedures.
• Proficient in personal computer skills and the business systems relevant to the position to enable the identification of operational problems.
• Management skills.
• Communication, presentation, and negotiation skills.
• Being able to work under high pressure.
NOTICE:
Only shortlisted candidates will be approached by RGF's consultant. Your resumes will be recorded in our system, and you will receive our Job Introduction Auto-email with suitable jobs in the coming time. Please check your email regularly to get our vacant job. Thanks so much!
Quyền lợi
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
30 - 45
Lương:
35 Tr - 45 Tr
VND
Đại học
Độ tuổi:
30 - 45
Lương:
35 Tr - 45 Tr
VND
Thông tin chung
- Ngày hết hạn: 17/06/2024
- Thu nhập: 35 triệu - 45 triệu VND
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