106620 - Customer Service Manager - Logistics | Trưởng Phòng Chăm Sóc Khách Hàng - ngành Hậu CầnRGF Executive Search Vietnam

Mô tả Công việc
Job Details
Position: Customer Service Manager - Logistics
Job Code: 106620
- Working location: Cau Giay District, Ha Noi
- Monthly Salary: 35,000,000-45,000,000VND
Responsibility
• Set and evaluate the monthly and yearly budget and KPI for the teams under your management.
• Identify areas and improvements and generate solutions for new challenges.
• Oversee cost-effectiveness, productivity, and the provision of customer support procedures that nurture continuous improvement.
• Review and analyze customer insights, then provide development plans focusing on continuous improvement and innovation.
• Provide support to large accounts where needed.
• Ensure team members are current on all current industry-related news and regulations.
• Liaison with other managers in the country to develop SOP, KPI, action plan, and other procedures.
• Handle all customer escalations that the Business Marketing Assistant Manager or Supervisor could not solve.
• Promote company products such as BSA, charter, TPEB, and so on to existing customers and set up strategies to develop potential accounts and fill up the space the company procured.
• Interpret and analyze sales information to maximize sales, profit, and feedback recommendations to management and sales team.
• Foster teamwork and maintain highly motivated team members through effective leadership, communication, and guidance.
• Obtain and share market information with the related team.
• Work with senior team members to identify and manage company risks that might prevent growth.
• Implement training for team members to sell all company products such as Ocean, Air, CBT, Warehouse, and VAS Services, both inbound and outbound.
• Participate in MBR and QBR internal company, or with customers if needed.
• Sign documents that are authorized by higher management.
• Make regular reports related to service quality to management.
• Timely submission of sales reports to direct manager or higher levels when required.