[A8] Cầu Giấy - Tuyển Dụng Customer Service EnglishNhân viên tư vấn
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Sản xuất / Vận hành sản xuất, Nhân sự, Giao Dịch Khách Hàng, QA-QC/ Thẩm định/ Giám định, Dịch vụ
Lương: 12 - 14 triệu VNĐ
Hình thức: Toàn thời gian
Ngày đăng: 12/04/2024
Hạn nộp: 13/05/2024
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Mô tả công việc
1. Job Description
We are seeking a Customer Support Representative to handle incoming calls and provide assistance to our current customers. The main responsibilities include addressing customer-reported issues, facilitating SIM and phone replacements, and assisting customers with service registration. The role involves interacting with customers through phone calls and chat conversations. Additionally, the position requires proactive follow-up calls to customers using our services or upon their request for support. It is important to note thatthere are no sales targets or revenue quotasassociated with this role.
2. Location:
The 3rd floor, Trung Yen 1 Building, 1A Vu Pham Ham, Cau Giay, Hanoi.
3. Working Hours:
- Monday to Saturday, with Sundays off
- Call and chat channels:
+ Shift 1: 8:00 PM to 5:00 AM (Vietnam Time)
+ Shift 2: 10:00 PM to 7:00 AM (Vietnam Time)
+ Shift 3: 11:00 PM to 8:00 AM (Vietnam Time)
Break time: 60 minutes
We are seeking a Customer Support Representative to handle incoming calls and provide assistance to our current customers. The main responsibilities include addressing customer-reported issues, facilitating SIM and phone replacements, and assisting customers with service registration. The role involves interacting with customers through phone calls and chat conversations. Additionally, the position requires proactive follow-up calls to customers using our services or upon their request for support. It is important to note thatthere are no sales targets or revenue quotasassociated with this role.
2. Location:
The 3rd floor, Trung Yen 1 Building, 1A Vu Pham Ham, Cau Giay, Hanoi.
3. Working Hours:
- Monday to Saturday, with Sundays off
- Call and chat channels:
+ Shift 1: 8:00 PM to 5:00 AM (Vietnam Time)
+ Shift 2: 10:00 PM to 7:00 AM (Vietnam Time)
+ Shift 3: 11:00 PM to 8:00 AM (Vietnam Time)
Break time: 60 minutes
Yêu cầu
- Male/Female between 18 and 35 years old.
- English proficiency commensurate with the respective positions, with no English certification required.
- Candidates without experience will receive training.
- English proficiency commensurate with the respective positions, with no English certification required.
- Candidates without experience will receive training.
Quyền lợi
- Compensation: Full-time Agent positions:
+ Call Agent: Starting salary of 14 million VND
+ Chat Agent: Starting salary of 12 million VND.
- Regular salary reviews twice a year; salary review after the first 3 months of employment.
- Secure and safe working environment.
- The company provides 100% of the necessary equipment for work.
- Opportunity to enhance English language skills in a customer-oriented environment targeting the US market.
- Participation in social insurance (BHXH), health insurance (BHYT), and unemployment insurance (BHTN) as per Vietnamese law, with social insurance contributions starting after 2 months of employment.
- Young, dynamic, and creative working environment.
- Opportunities for career advancement to managerial positions such as Supervisor, Team Leader, Trainer, Specialist, and Group Leader.
- Flexibility to switch work channels based on individual capabilities to increase income.
- Birthday celebrations, team building activities, annual trips, recognition programs, and support from the labor union.
- Comprehensive initial vocational training provided.
+ Call Agent: Starting salary of 14 million VND
+ Chat Agent: Starting salary of 12 million VND.
- Regular salary reviews twice a year; salary review after the first 3 months of employment.
- Secure and safe working environment.
- The company provides 100% of the necessary equipment for work.
- Opportunity to enhance English language skills in a customer-oriented environment targeting the US market.
- Participation in social insurance (BHXH), health insurance (BHYT), and unemployment insurance (BHTN) as per Vietnamese law, with social insurance contributions starting after 2 months of employment.
- Young, dynamic, and creative working environment.
- Opportunities for career advancement to managerial positions such as Supervisor, Team Leader, Trainer, Specialist, and Group Leader.
- Flexibility to switch work channels based on individual capabilities to increase income.
- Birthday celebrations, team building activities, annual trips, recognition programs, and support from the labor union.
- Comprehensive initial vocational training provided.
Giới thiệu công ty
Nhân viên tư vấn
8A Huỳnh Lan Khanh, Phường 2, Tân Bình, TPHCM
https://bell24vietnam.vn
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Vị trí [A8] Cầu Giấy - Tuyển Dụng Customer Service English do công ty Nhân viên tư vấn tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương 12 - 14 triệu VNĐ, tìm thêm việc làm về [A8] Cầu Giấy - Tuyển Dụng Customer Service English hoặc công ty Nhân viên tư vấn ở các link phía trên
Giới thiệu công ty
Nhân viên tư vấn
8A Huỳnh Lan Khanh, Phường 2, Tân Bình, TPHCM
https://bell24vietnam.vn