Account Management Coordinator (Hỗ Trợ Quản Lý Khách Hàng)

Department: Account Management
Responsible for: Branch Account Management Matters
Job Purpose: To support and perform administrative duties within the Account Management Department, to enhance the efficiency and productivity of the Account Managers in achieving Company's budgeted revenue targets and growth.
Key Accountabilities:
• Perform the coordinating role and focus on specific designated customers of the company.
• Function as back-up on non-customer facing front for Account Managers where support is needed.
• Participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
• Support the department in business development and customer retention by maintaining good relationship with customers.
• Manage integrity of shipment and performance data.
• Assist with generating system reports for managing and communicating exceptions to Operations/Account managers/Customers across the network.
• Monitor against performance standards per agreed KPI's with customer.
• Support with upkeep of rates, SOPs, process improvement where applicable.
• Support the accounts receivable process of the customer internally within Expeditors.
• Support the department in RFQs and quotations by working with relevant products and Account Managers to price competitively.
• Support with activities related to managing and improving the EDI with customer.
• Support with the new rates/lanes' approval processes.
• Take up additional tasks/ projects as required by Account Managers to enable strategic development of the account.
• Provide administrative assistance to the Account Management department when required.
• Work closely with the account managers to uncover customer requirements, qualify opportunities, and propose the right solution.
• Support special projects as deemed necessary by the management.