Account Management Coordinator (Hỗ Trợ Quản Lý Khách Hàng)CÔNG TY TNHH EXPEDITORS VIỆT NAM
Nơi làm việc: Hà Nội
Ngành nghề: Xuất - Nhập khẩu, Tư vấn/ Chăm sóc khách hàng, Truyền thông/Internet/Online Media, Vận tải - Lái xe/ Tài xế, Quản lý điều hành, Thống kê, Giao thông/Vận tải/Thủy lợi/Cầu đường, Kinh doanh, Giao Dịch Khách Hàng
Lương: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 13/04/2024
Hạn nộp: 10/05/2024
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Mô tả công việc
Department: Account Management
Responsible for: Branch Account Management Matters
Job Purpose: To support and perform administrative duties within the Account Management Department, to enhance the efficiency and productivity of the Account Managers in achieving Company's budgeted revenue targets and growth.
Key Accountabilities:
• Perform the coordinating role and focus on specific designated customers of the company.
• Function as back-up on non-customer facing front for Account Managers where support is needed.
• Participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
• Support the department in business development and customer retention by maintaining good relationship with customers.
• Manage integrity of shipment and performance data.
• Assist with generating system reports for managing and communicating exceptions to Operations/Account managers/Customers across the network.
• Monitor against performance standards per agreed KPI's with customer.
• Support with upkeep of rates, SOPs, process improvement where applicable.
• Support the accounts receivable process of the customer internally within Expeditors.
• Support the department in RFQs and quotations by working with relevant products and Account Managers to price competitively.
• Support with activities related to managing and improving the EDI with customer.
• Support with the new rates/lanes' approval processes.
• Take up additional tasks/ projects as required by Account Managers to enable strategic development of the account.
• Provide administrative assistance to the Account Management department when required.
• Work closely with the account managers to uncover customer requirements, qualify opportunities, and propose the right solution.
• Support special projects as deemed necessary by the management.
Responsible for: Branch Account Management Matters
Job Purpose: To support and perform administrative duties within the Account Management Department, to enhance the efficiency and productivity of the Account Managers in achieving Company's budgeted revenue targets and growth.
Key Accountabilities:
• Perform the coordinating role and focus on specific designated customers of the company.
• Function as back-up on non-customer facing front for Account Managers where support is needed.
• Participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
• Support the department in business development and customer retention by maintaining good relationship with customers.
• Manage integrity of shipment and performance data.
• Assist with generating system reports for managing and communicating exceptions to Operations/Account managers/Customers across the network.
• Monitor against performance standards per agreed KPI's with customer.
• Support with upkeep of rates, SOPs, process improvement where applicable.
• Support the accounts receivable process of the customer internally within Expeditors.
• Support the department in RFQs and quotations by working with relevant products and Account Managers to price competitively.
• Support with activities related to managing and improving the EDI with customer.
• Support with the new rates/lanes' approval processes.
• Take up additional tasks/ projects as required by Account Managers to enable strategic development of the account.
• Provide administrative assistance to the Account Management department when required.
• Work closely with the account managers to uncover customer requirements, qualify opportunities, and propose the right solution.
• Support special projects as deemed necessary by the management.
Yêu cầu
Minimum Education & Experience:
1. College degree or equivalent business qualifications.
2. Minimum two-year experience at Expeditors or in logistics industry.
3. Microsoft Office skills (PowerPoint, Word, Excel, Outlook...), PC skills.
4. Customer service skills, interpersonal skills, Teamwork, Selfless and Supportive mindset, will-do attitude.
5. Attention to detail.
6. Presentation Skill, English skill.
1. College degree or equivalent business qualifications.
2. Minimum two-year experience at Expeditors or in logistics industry.
3. Microsoft Office skills (PowerPoint, Word, Excel, Outlook...), PC skills.
4. Customer service skills, interpersonal skills, Teamwork, Selfless and Supportive mindset, will-do attitude.
5. Attention to detail.
6. Presentation Skill, English skill.
Quyền lợi
monthly bonus
annual health insurance package from professional Insurance company
52 hours training/year in both English and Vietnamese languages , from many professional facilitator
annual health insurance package from professional Insurance company
52 hours training/year in both English and Vietnamese languages , from many professional facilitator
Thông tin khác
NGÀY ĐĂNG
10/04/2024
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
LĨNH VỰC
Hậu cần/Giao nhận
CẤP BẬC
Nhân viên
KỸ NĂNG
Account Manager Fortune 500, Logistics, Freight Forwarding, English, Chinese
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
10/04/2024
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
LĨNH VỰC
Hậu cần/Giao nhận
CẤP BẬC
Nhân viên
KỸ NĂNG
Account Manager Fortune 500, Logistics, Freight Forwarding, English, Chinese
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
Giới thiệu công ty
CÔNG TY TNHH EXPEDITORS VIỆT NAM việc làm
Số 182 (tầng 8, Tòa nhà Flemington), Đường Lê Đại Hành - Phường 15 - Quận 11 - TP. Hồ Chí Minh
Quy mô: Từ 26 - 100 nhân viên
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Vị trí Account Management Coordinator (Hỗ Trợ Quản Lý Khách Hàng) do công ty CÔNG TY TNHH EXPEDITORS VIỆT NAM tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Account Management Coordinator (Hỗ Trợ Quản Lý Khách Hàng) hoặc công ty CÔNG TY TNHH EXPEDITORS VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH EXPEDITORS VIỆT NAM việc làm
Số 182 (tầng 8, Tòa nhà Flemington), Đường Lê Đại Hành - Phường 15 - Quận 11 - TP. Hồ Chí Minh
Quy mô: Từ 26 - 100 nhân viên