Account Manager - English Speaker (Quản Lý Khách Hàng - Tiếng Anh)CÔNG TY TNHH EXPEDITORS VIỆT NAM
Nơi làm việc: Hà Nội
Ngành nghề: Xuất - Nhập khẩu, Quản trị kinh doanh, Truyền thông/Internet/Online Media, Vận tải - Lái xe/ Tài xế, Quản lý điều hành, Thống kê, Giao thông/Vận tải/Thủy lợi/Cầu đường, Kinh doanh
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 27/09/2024
Hạn nộp: 16/10/2024
Mô tả công việc
SCOPE OF POSITION
To create a unique Expeditors customer experience through total ownership of and accountability to:
• Understand global customer's profile, needs and expectations.
• Retain existing business and continuous pursuit of global business development
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide
REPORTING STRUCTURE
District Customer Retention and Development Manager
SYSTEM & TOOLS & ACCOUNT ADMINISTRATION
• Proper Customer Organization structure in CRM following the company's global standards
• CRM input and management ensuring data integrity at all times.
• Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams
• Set the right expectations internally as well as externally with the customers
• Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers
• Evaluate their usage and quantify their cost savings/cost avoidance
• Utilize corporate approved templates and presentations and customize when necessary.
• An account executive works on retaining an account or develop an account assigned by the company
RETENTION
• Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.
• Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
• Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )
• Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations
• Initiate value added solutions based on Expeditors service offerings and technology.
• Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews
DEVELOPMENT
• Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations
• Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations
• Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure
• Promote Expeditors marketing activities and customer events
• Schedule regional & international travel when necessary to address global business need and growth potential
• Continuous review of customers revenue report and analysis aimed at identifying "at risk" customers and negative trends
To create a unique Expeditors customer experience through total ownership of and accountability to:
• Understand global customer's profile, needs and expectations.
• Retain existing business and continuous pursuit of global business development
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide
REPORTING STRUCTURE
District Customer Retention and Development Manager
SYSTEM & TOOLS & ACCOUNT ADMINISTRATION
• Proper Customer Organization structure in CRM following the company's global standards
• CRM input and management ensuring data integrity at all times.
• Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams
• Set the right expectations internally as well as externally with the customers
• Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers
• Evaluate their usage and quantify their cost savings/cost avoidance
• Utilize corporate approved templates and presentations and customize when necessary.
• An account executive works on retaining an account or develop an account assigned by the company
RETENTION
• Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.
• Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
• Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )
• Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations
• Initiate value added solutions based on Expeditors service offerings and technology.
• Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews
DEVELOPMENT
• Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations
• Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations
• Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure
• Promote Expeditors marketing activities and customer events
• Schedule regional & international travel when necessary to address global business need and growth potential
• Continuous review of customers revenue report and analysis aimed at identifying "at risk" customers and negative trends
Yêu cầu
QUALIFICATIONS
• University or equivalent business qualifications
• Excellent in English, especially in Logistics and Supply Chain/International Business field.
• Minimum 2 years industry experience
• Experience in business development (Sales skills & techniques)
• Knowledge of Supply Chain Management
• Proficient in MS Office, Powerpoint skills, strong presentation skills. Knowledge of other operating systems is an advantage
• Management skills
• Strong analytics skills
• High sense of accountability and responsibility.
• Initiative mindset and open to change, willingness to continually learn and seek for the better.
• Proven problem solving and interpersonal skills.
• Ability to connect (relationship management skills)
• Willing to travel both domestically and internationally. Daily commute to customer premises and to/from Expeditors office may be required.
* Preferred candidates who can communicate in both English and Chinese
CV with clear photo should be sent to us by email to applying for this position.
• University or equivalent business qualifications
• Excellent in English, especially in Logistics and Supply Chain/International Business field.
• Minimum 2 years industry experience
• Experience in business development (Sales skills & techniques)
• Knowledge of Supply Chain Management
• Proficient in MS Office, Powerpoint skills, strong presentation skills. Knowledge of other operating systems is an advantage
• Management skills
• Strong analytics skills
• High sense of accountability and responsibility.
• Initiative mindset and open to change, willingness to continually learn and seek for the better.
• Proven problem solving and interpersonal skills.
• Ability to connect (relationship management skills)
• Willing to travel both domestically and internationally. Daily commute to customer premises and to/from Expeditors office may be required.
* Preferred candidates who can communicate in both English and Chinese
CV with clear photo should be sent to us by email to applying for this position.
Quyền lợi
Thưởng
monthly bonus
Chăm sóc sức khoẻ
annual health insurance package from professional Insurance company
Đào tạo
52 hours training/year in both English and Vietnamese languages , from many professional facilitator
monthly bonus
Chăm sóc sức khoẻ
annual health insurance package from professional Insurance company
Đào tạo
52 hours training/year in both English and Vietnamese languages , from many professional facilitator
Thông tin khác
NGÀY ĐĂNG
16/09/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
KỸ NĂNG
English, Xuất Nhập Khẩu, Account Management, Customer Service, Chinese
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
Xem thêm
16/09/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
KỸ NĂNG
English, Xuất Nhập Khẩu, Account Management, Customer Service, Chinese
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
Xem thêm
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CÔNG TY TNHH EXPEDITORS VIỆT NAM việc làm
Số 182 (tầng 8, Tòa nhà Flemington), Đường Lê Đại Hành - Phường 15 - Quận 11 - TP. Hồ Chí Minh
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Vị trí Account Manager - English Speaker (Quản Lý Khách Hàng - Tiếng Anh) do công ty CÔNG TY TNHH EXPEDITORS VIỆT NAM tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Account Manager - English Speaker (Quản Lý Khách Hàng - Tiếng Anh) hoặc công ty CÔNG TY TNHH EXPEDITORS VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH EXPEDITORS VIỆT NAM việc làm
Số 182 (tầng 8, Tòa nhà Flemington), Đường Lê Đại Hành - Phường 15 - Quận 11 - TP. Hồ Chí Minh
Quy mô: Từ 26 - 100 nhân viên