Account Receivable SupervisorInterContinental Ha Long Bay Resort & Residences

Financial returns:
Reports directly to and communicates with the GL- AR&IA on all matters pertaining to credit and collection of guest and city ledger accounts
• Cooperates, coordinates and communicates with guests and other departments in matters concerning issuance of credit, follow up outstanding accounts and assisting with credit requirements
• Liaises closely with the City Ledger Supervisor in reviewing and maintaining the Aged Trial Balance of Accounts Receivable
• Monitors the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements
• Reviews city ledger daily for correct postings of charges and take corrective action where necessary
• Monitor and pursue collection of overdue accounts
• Review bad debts listing monthly to prepare collectability analysis for monthly provision for doubtful debts
• Prepare management reports for month end analysis and provide documentation for credit meeting
• Review provision, write-offs and other adjustments immediately prior to month end
• Conduct monthly fredit meeting with relevant IG team highlighting monthly performance, bad debts, staff accounts outstanding and discuss any accounts causing concern and follow up
• Assists in maintaining and preparing accurate and timely financial and operating information with emphasis on the Aged Trial Balance of Accounts Receivable
• Ensure all deposit, payment via Credit Card or Bank Transfer posted correctly on Opera and the reconciliation with Bank Statement.
• Ensure all credit card refund to be verified before signed by Director of Finance/Finance Manager
• Review credit applications - ensure relevant back up and 3rd party references checks (as per Credit
• Approve or reject applications before passing to DFBS and GM for signing
• Raise New AR Account requisition form for new approved credit accounts.
• To ensure we receive the fund as per the deposits term as per contract and to meet the billing needs of our clients
• To ensure they should be less than 7 days, any outstanding PM accounts for more than 1 week need to justified and there should be a separate follow up report with relevant team members
Raise New AR Account requisition form for new approved credit accounts.
• To ensure we receive the fund as per the deposits term as per contract and to meet the billing needs of our clients
• To ensure they should be less than 7 days, any outstanding PM accounts for more than 1 week need to justified and there should be a separate follow up report with relevant team members
People:
• To ensure that AR staff are routinely trained and have full knowledge of their respective job responsibilities.
• To Assist in Mid Year Review and End Year review for AR Staff
• Support Outlet Cashiering and Sales team to perform correctly in Credit Card payment, PM check out and Credit Limit Dealing for Contract
Guest Experience:
• Respond to and resolve account queries in conjunction with accounts receivable
• To be courteous and professional when in contact with outside guest, Travel Agent and to maintain good working relationships with all colleagues throughout the hotel.
Responsible Business:
• Ensure adherence to the hotel's credit policy
• Assists in control and collection of outstanding guest and city ledger accounts
• Assists in providing safe keeping, including proper storage and access, for all contracts, leases and other financial records
• Maintains professional and technical competence
• Annually review of policy and update as necessary, sign off by GM and DFBS and communicated to all relevant departments
• Assists in implementing and maintaining acceptable accounting practices and procedures as required byIHG policies and procedures, generally accepted accounting practices and as affected by local conditions
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Perform any other duties which may be assigned by the management from time to time.