Admissions cum Customer Service Officer

* Position Requirements
- An University Bachelor's Degree of Business Administration, Marketing, Sales Management or related fields
- Involves both helping customers enroll in the school system and providing them with information and assistance about the facilities and programs available.
- Answer customer inquiries, provide guidance and recommendations, and ensure customer satisfaction and retention.
- Collect and process customer data, fees and payments, and manage customer reservations and cancellations.
- Know to report ROI and admissions developing rate to the line manager when neccessary.
- Previous work experience in dealing with customers, selling products or services, or performing administrative tasks.
- Familiar with the features, benefits and prices of the school admissions process and all academic programs to consults with parents and students over telephones, emails and direct conversations.
- Able to communicate clearly and effectively with customers and colleagues, and build rapport and trust with them.
- Able to collaborate with other staff members and managers, as well as take initiative and work autonomously when needed.
- Able to use computers and software programs, such as CRM, word processors, spreadsheets, databases, email, etc., to perform their tasks.
- Able to adapt to changing work schedules and demands, and be willing to work outside of regular business hours.
* Abilities/ Skills
- Fluent in communicating in English and Vietnamese is a must
- Interested and enthusiastic about education industry and international schools, and be able to share their passion with customers and colleagues.
- Have prior work experience in a setting that is similar to the International education environment, study abroad agencies and related fields, that can help them understand the operations and challenges of the role.
- Able to deal with customer feedback, problems and concerns, and find solutions that satisfy the customer and the school system.
- Able to persuade and convince customers to buy more or higher-value products or services from the schools, such as upgrading their joining the school enrolment, other programs if neccessary, etc.
- Able to keep in touch with related departments and receive all the issues and contact head of departments when needed.