After-Sales Operations Manager (Automotive)

Job Detail
Offerd Salary (USD)
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Career Level Trưởng Phòng
Experience 3-5 Years
Gender Male/Female
Sector
Hà nội, Bắc Ninh, Vĩnh Phúc
Industry
Dịch vụ khách hàng , Ôtô / Xe Máy, Kinh doanh / Bán hàng
Job Description
Dream Job Alert! Become an After-Sales Operations Manager (Automotive, ID 19363) at a foreign-invested company and earn $1.800/month:
Manage and support dealer service operations to achieve business and KPI targets.
Monitor dealer performance, implement SOPs, and ensure service quality improvement.
Act as a liaison between Company and dealers for all after-sales service matters.
Conduct training for dealer service teams to enhance skills and productivity.
Lead improvement projects (Kaizen, 5S, CSI, productivity) across dealer networks.
Supervise and guide 7 staff members.
Prepare regular management reports and ensure compliance with company policies.
Collaborate with other departments to promote Total Support (TS) and Customer Support (CS) activities.
Requirement
Male/Female, from 37 years old.
Bachelor's degree in Business, Economics, or Automotive Engineering.
Minimum 3-5 years of experience in Service Management or After-Sales Operations (automotive industry preferred).
Strong knowledge of service KPIs, CSI, and dealer operations.
Experience in Kaizen, process improvement, or dealer development is a plus.
Good at English
Keywords
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Headhunter Vietnam
Viec lam tai Ha Noi
After-Sales Operations Manager (Automotive)