air freight administrator (operations, Customer Service)
Công Ty TNHH CEVA LOGISTICS (việt NAM)Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 08/08/2021
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô Tả Công Việc
Operational:
• Acts as internal customer facing front end to all operational processes (front office tasks & actions)
• Acts as key contact for customer service teams / manages ad hoc & on demand engagement
• Accepts and monitors the Bookings / Registrations as part of the station & GBS process
• Creates and confirms transport order to ensure pickup of the shipment at origin
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Checks responses from counterparts and finalizes validation of required documents
• Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Maintains excellent relationships with suppliers / carriers etc
• Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
• Performs IT systems related tasks to provide up to date information on shipment
• Interacts with Customer Service, Product, and Global Business Services, if required
Customer Service:
• Primary focus is on internal/ external customer service (engagement, interaction and relationship management of CEVA AIR departments & business partners)
Administration:
• Active participation in the operational process contributing positively to Countries SLA's and Global/Country operational KPI's
Projects:
• Individuals are expected to actively participate and contribute to any and all Business Line projects (internal & external) that they are assigned to.
Individuals are expected to adhere to all Operational excellence requirements, metrics and activities
Additional Tasks:
• In addition to this you are required to carry out any other duties as reasonably required by your manager
Xem toàn bộ Mô Tả Công Việc
Yêu Cầu Công Việc
At least 1 year of experience within Airfreight (Export/Import) or experience of internship at other forwarders
Strong communication & interpersonal skills
Ability to coordinate, plan and monitor individual shipment level activity
Experience working with customers (internal & external)
Operational:
• Acts as internal customer facing front end to all operational processes (front office tasks & actions)
• Acts as key contact for customer service teams / manages ad hoc & on demand engagement
• Accepts and monitors the Bookings / Registrations as part of the station & GBS process
• Creates and confirms transport order to ensure pickup of the shipment at origin
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Checks responses from counterparts and finalizes validation of required documents
• Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Maintains excellent relationships with suppliers / carriers etc
• Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
• Performs IT systems related tasks to provide up to date information on shipment
• Interacts with Customer Service, Product, and Global Business Services, if required
Customer Service:
• Primary focus is on internal/ external customer service (engagement, interaction and relationship management of CEVA AIR departments & business partners)
Administration:
• Active participation in the operational process contributing positively to Countries SLA's and Global/Country operational KPI's
Projects:
• Individuals are expected to actively participate and contribute to any and all Business Line projects (internal & external) that they are assigned to.
Individuals are expected to adhere to all Operational excellence requirements, metrics and activities
Additional Tasks:
• In addition to this you are required to carry out any other duties as reasonably required by your manager
Xem toàn bộ Mô Tả Công Việc
Yêu Cầu Công Việc
At least 1 year of experience within Airfreight (Export/Import) or experience of internship at other forwarders
Strong communication & interpersonal skills
Ability to coordinate, plan and monitor individual shipment level activity
Experience working with customers (internal & external)
Nộp hồ sơ liên hệ
Công Ty TNHH CEVA LOGISTICS (việt NAM)
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