[Alba Wellness Valley] Huế - Reservation Staff

Mô tả Công việc
To make sure that room allocation and rates are in accordance with the request and confirmation.
To maintain good performance of reservation area.
To carefully read the log book and do the necessary follow up as required.
To be fully familiar with Fusion Programs and promotions
To be fully knowledgeable of the Reservation Standard Service Procedure.
Upon confirming any booking, thank the booker by saying" Thank you for your booking to Alba Wellness Valley by Fusion".
Ensure that VIP, Corporate Guest, Loyalty Programs, Frequent Flyer and Return Guest are recognized properly and rooms are allocated as required.
To update the reservations filing such as corporate rates, contract rates and special rates.
To handle the request of special booking arrangement and repeat it to your supervisor.
Be thoroughly knowledgeable of all hotel facilities and Food & Beverage outlets and their time of operation.
To report to work punctually and wear complete and proper uniform.
Following the required Telephone Courtesy.
To keep the Reservation area clean and tidy and references are always ready at all time.
To refer any guest complaint or misunderstanding to your Supervisor or Duty Manager and/or Front Office Manager.
To respect all hotel property and to minimize wastage.
To maintain good working relationship other departments. Travel Agents and Corporate Contacts.
To follow up all guest request and complaint and to establish preventive actions from future recurrence.
Maximize using guest name
To update complete as possible telephone directory in the Smile system.
To be fully knowledgeable of the Telephone Operator Standard Service Procedure.
BENEFITS
Full Insurance as Labor Law.
Full salary during probation.
Free accommodation with meal.
Daily shuttle bus.
8.5 working hours/ day, 5.5 working days/ week.
Other benefits as further discussion (internal policy, birthday, team building,...).
To make sure that room allocation and rates are in accordance with the request and confirmation.
To maintain good performance of reservation area.
To carefully read the log book and do the necessary follow up as required.
To be fully familiar with Fusion Programs and promotions
To be fully knowledgeable of the Reservation Standard Service Procedure.
Upon confirming any booking, thank the booker by saying" Thank you for your booking to Alba Wellness Valley by Fusion".
Ensure that VIP, Corporate Guest, Loyalty Programs, Frequent Flyer and Return Guest are recognized properly and rooms are allocated as required.
To update the reservations filing such as corporate rates, contract rates and special rates.
To handle the request of special booking arrangement and repeat it to your supervisor.
Be thoroughly knowledgeable of all hotel facilities and Food & Beverage outlets and their time of operation.
To report to work punctually and wear complete and proper uniform.
Following the required Telephone Courtesy.
To keep the Reservation area clean and tidy and references are always ready at all time.
To refer any guest complaint or misunderstanding to your Supervisor or Duty Manager and/or Front Office Manager.
To respect all hotel property and to minimize wastage.
To maintain good working relationship other departments. Travel Agents and Corporate Contacts.
To follow up all guest request and complaint and to establish preventive actions from future recurrence.
Maximize using guest name
To update complete as possible telephone directory in the Smile system.
To be fully knowledgeable of the Telephone Operator Standard Service Procedure.
Full Insurance as Labor Law.
Full salary during probation.
Free accommodation with meal.
Daily shuttle bus.
8.5 working hours/ day, 5.5 working days/ week.
Other benefits as further discussion (internal policy, birthday, team building,...).