Applications Support Analyst (Java Support)

Công ty TNHH Thakral One

Hết hạn: 16/09/2022

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Role

Applications Support Analyst (Java Support)

Responsibilities

Primary Responsibilities

To fully understand the processes and architecture of the campaign workflow, specifically the campaigns end-to-end flow
Expertly monitor, update, resolve and execute the Incident Tickets and Service Requests assigned to workflow team
Provide input in timeline estimates for the service requests.
Escalation of any foreseen risks or delays, provision of the recommended resolution, and impact assessment
Contribute in the preparation of issue resolution progress report and/or update CLIENT counterparts (or as needed)
Contribute in the preparation of daily/weekly/monthly campaign-related reports (e.g. campaign trend, operations dashboard, etc)
Identify improvements in the delivery process and possible recalibration of service levels (if needed)
Participate in the technical assessment of new campaigns, and proactively raise questions and gaps on operational impact and requirements
Review and ensure that the campaign's Policy and Procedure Manual (PPM) contains all the procedures required for support monitoring and resolution

Additional Responsibilities

Respond to occasional support requests from Functional Manager on other related matters
Timely status report submission to client and operations team.
Conduct Knowledge Sharing sessions.
Assist completion of detailed technical documentation
Provide support to the operations team with troubleshooting, fixing and escalating production issues (for complex tickets that require development effort)
Identify opportunities for the expansion of the project and raises these to the leads / SDM / engagement manager

Qualifications

Skills, Knowledge, and Abilities

Excellent communication and interpersonal skills.
Ability to communicate directly with the client.
Excellent organizational and problem-solving skills
Comfortable working in a matrix management environment to influence and persuade stakeholders
Ability to manage multiple initiatives simultaneously
Excellent knowledge and competence in the related business functional area
Ability to communicate technical concepts and program strategies
Proven time management and negotiation skills
Ability to give attention to detail and accuracy
Able to work effectively with customers, both external and internal
Experience and knowledge on any of the following:
- Familiarity with Java or SAS (in the support environment)
- Basic knowledge in SQL/Oracle
Nice to haves:
- Devops
- Tools for microservices
- Kafka / Camel
- Flink
- Aerospike
- Drools
- JBPM
- Kogito
- Superset/Arcadia Data
- Understanding of LINUX scripting
- Monitoring tools
- query

Education, Certifications, and Experience

Bachelor's degree in related fields
Solid experience in operations support type of setup
With 3+ years of IT experience (i.e. database, SQL scripting, programming)
With minimum 2 years experience in incident, problem and change management
ITIL training or certification is an advantage.

Number of Vacancies

Philippines

Thông tin chung

Ngày hết hạn: 16/09/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Incorporated in 1997, Thakral One (formerly known as Raffles Solutions) aims to bridge the gap between business and information technology in emerging markets by ensuring that its offerings are customized and the applications are well adapted to the needs and realities of these markets. The...

Quy mô công ty

Từ 26 - 100 nhân viên

Chia sẻ: