Area Operation Manager (HCMC)

1. Operational Leadership and Team Management:
• Provide leadership and direction to ensure the smooth and efficient operation of all three craft beer restaurants.
• Recruit, train, and develop a high-performing team of restaurant managers and staff members.
• Foster open and transparent communication channels between the area restaurants, Company headquarters, and other stakeholders.
• Conduct regular performance evaluations and provide feedback to support professional development and growth.
2. Quality Control and Customer Experience:
• Maintain high standards of quality and consistency in service, food, and beverage offerings across all locations.
• Ensure that the customer experience remains a top priority, consistently exceeding guest expectations and fostering a positive and welcoming environment.
3. Financial Management and Strategic Planning:
• Drive financial performance through effective budgeting, cost control measures, and revenue optimization strategies.
• Work closely with senior management to develop and implement strategic initiatives aimed at driving business growth and enhancing the overall guest experience.
• Proactively identify operational challenges and implement solutions to address them in a timely and effective manner.
4. Compliance and Problem-Solving:
• Ensure compliance with all relevant health, safety, and sanitation regulations, as well as company policies and procedures.
• Proactively identify operational challenges and implement solutions to address them in a timely and effective manner.
5. Marketing Support and Insights:
• Collaborate with the marketing team to provide insights into customer preferences, market trends, and competitive analysis.
• Assist in the development and execution of marketing strategies, campaigns, and promotions to support business objectives.
• Liaise with external partners, vendors, and agencies to coordinate marketing activities and ensure brand consistency.
• Provide feedback and suggestions for marketing initiatives based on operational insights and customer feedback.
6. Reporting and Analysis:
• Analyze sales, operational, and performance data to track key metrics and generate reports for senior management.
• Provide insights and recommendations based on data analysis to support decision-making and drive continuous improvement.
• Monitor and evaluate the effectiveness of operational processes and initiatives, identifying areas for optimization and efficiency gains.