Business Process Analyst

1. Overview
The Business Process Analyst - Centralised Operations plays a pivotal role in maximising operational efficiency and driving digital enablement across Visy Logistics' global forwarding operations. Acting as a central point of expertise, this role supports process standardisation, automation tracking, and performance visibility across centralised functions, with a focus on Salesforce and related platforms.
Reporting to the Process Excellence and Training Manager, the Analyst supports global process improvement initiatives-developing working instructions, designing KPI dashboards, tracking automation impact, and enabling training effectiveness. The analyst support the Centre of Excellence by providing operational performance insights, conducting audits, and assisting in performance analysis.
This individual works closely with regional and national stakeholders to document and standardise business processes, enhance Salesforce configuration and data integrity, and drive continuous improvement across freight management, order processing, and customer interactions. The role also partners with external consultants to implement automation and ensure technology adoption is aligned with evolving global business needs.
This is a hybrid role bridging business analysis, process improvement, and system optimisation-delivering measurable improvements in service quality, operational scalability, and digital adoption.
2. Key responsibilities
* Support Process Standardisation and Working Instructions Development:
-Document, standardise, and maintain critical logistics processes in collaboration with the Process Excellence and Training Manager.
- Use structured mapping tools to create clear working instructions that enable scalable operations, support training delivery, and facilitate compliance and audit-readiness across regions.
* Design and Maintain Operational Dashboards and KPIs:
- Build and maintain live dashboards and reporting tools to monitor key performance indicators across centralised operations and shared services.
- Partner with the Process Excellence and CoE teams to ensure accurate, relevant, and timely visibility of metrics that support continuous improvement and business transparency.
* Track Process Improvement and Automation Outcomes:
- Monitor and assess the impact of process improvement and automation initiatives.
Work with internal stakeholders and external consultants to quantify efficiency gains, identify residual process gaps, and support change adoption through data-driven reporting and corrective action tracking.
* Provide Operational Support to the CoE Performance Framework:
- Assist the Centre of Excellence by supplying operational performance insights, managing data analytics, and supporting regular audits.
- Contribute to improving SLA compliance, reducing processing discrepancies, and supporting tactical improvements to execution quality and throughput.
* Coordinate Cross-System Alignment and Stakeholder Engagement:
- Ensure alignment between core systems (primarily, Salesforce and CargoWise) by documenting integration points, reconciling data flows, and identifying workflow conflicts.
- Foster engagement with internal stakeholders and third-party consultants to support smooth adoption of new or optimised processes.