CENTER HEAD OF TEACHING (CHP CENTER)

Wall Street English

Hết hạn: 05/02/2022

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As Center Head of Teaching, you lead the Teacher Team to achieve student, center, and company goals. You positively impact Teacher Team attitude, performance and behaviors. This includes ensuring the educational quality of classes in line with student needs, and the professional success of your team. The Center Head of Teaching ensures the activities are led with a strong balance of education, customer service and student engagement.

Key Areas of Responsibility:

1. Class Portfolio Management

Assist with analyzing student subject preferences and identifying priorities
Provide direction to Teachers on creation of classes in alignment with student preferences and priorities
Add relevant classes to the portfolio of Social Club and Centre Events content to optimize student progress and engagement
Communicate the portfolio of available classes to the coaches

2. Scheduling Management

Collect class requirements
Create monthly schedules according to student class requirements
Manage Waiting List and add classes according to student needs and Teacher availability
Manage Teacher schedules to align with student demand and optimize workforce planning with Senior Head of Teaching and Head of Service
Manage scheduling KPIs and report them on a weekly basis to the Head of Teaching

3. Teacher Management

Assign Teachers to classes
Ensure that Teachers are punctual and prepared for classes, are adhering to WSE dress code, and are compliant with the WSE Employee Handbook, Teacher Job Description and Standard Operating Procedures.
Ensure that Teachers are enforcing the English-only environment policy of the school
Identify strengths and areas of improvement among the Teaching Team, provide feedback and communicate them formally to the Head of Service
Manage quarterly performance management meetings and provide actionable feedback for continual improvement and to maintain engagement

4. Support Event Planning and Execution

Provide input to the event planner
Work collaboratively with Centre Head of Coaching to plan center events
Schedule Teachers for events and ensure space availability
Ensure that the scheduled Teachers are prepared for the events
Assist with event execution
Provide informal feedback to Senior Head of Teaching and the Head of Service on the level of engagement observed during the event

5. General Management

Take ownership of the look, feel and atmosphere within the center in cooperation with the Centre Head of Coaching
Provide punctual support to the Sales Team, including oral Placement Tests and Level Checks as needed
Encourage a spirit of encouragement of students within the center community
Maintain a fully functional, comfortable and supportive classroom environment and report issues to the Head of Service when necessary
Run Teacher meetings
Carry out general management admin tasks in a timely manner
Join relevant management meetings organized by HQ

6. Project Management

Support or run projects in cooperation with the Senior Head of Teaching, Head of Service or CEO

7. Ensure Service Continuity

Teach approximately 15 hours per week
Cover classes for absent Teachers when necessary

8. Brand Ambassador

Have a deep understanding of the Wall Street English Method, product line and value proposition
Believe in and promote the Wall Street English at all times
Behave professionally and represent the company well at all times with Students both inside and outside the school

The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.

Required Competencies: