Center Supervisor

Customer consultation and tailoring of product specifically to meet customer needs.
Manage walk-in, telephone and email inquiries from customers
Assist Center Manager in overseeing and being responsible for class opening activities by ECs.
Management of enrollment deals and marketing promotions.
Forecast student enrollment, make enrollment arrangements, and compile enrollment data.
Manage center issues, student/parent feedback and complaints escalated by ECs.
Schedule staff to ensure optimal center coverage and service delivery.
Act as a role model for center staff in terms of appearance, grooming and professional behavior.
Uphold company values and ethics strictly and ensure staff strict following and observance of company policies and management directives.
Train, coach and develop EC for work effectiveness, personal and professional growth and preparation for future career development.
Share Best Practices with other centers and departments as necessary.
Support Center Manager with administrative and supervisory tasks as assigned.
Support Center Manager to perform tasks and carry out initiatives and projects as assigned by Director of Centers and BOD.
Assist Center Manager in providing timely and accurate reports that track and report all center KPIs and updates to Director of Centers and BOD.
Capacity as Acting Center Manager when Center Manager is away or position vacant.