Chăm Sóc Khách Hàng/ Customer Service Officer

Meeting and greeting owners, tenants and visitors
Responding promptly and politely regarding all messages, requests, enquiries, complaints, deliveries etc. for owners, tenants and/or visitors
Greet callers with a cheerful and pleasant voice within three ring. Answer directly or forward all external telephone calls according to company policies and procedures
To be kept up to date on all information in regards to services and facilities both inside lobby the property as well as the surrounding area and actively communicate such information to the residents/ tenants
Satisfy and where possible resolve all requirements, messages, requests, enquiries, complaints, deliveries, etc. of residents, tenants and visitors, in an efficient and courteous manner
Inform relevant departments and management office about owners/ tenant's requests, enquiries, complaints etc and follow up to ensure that these are resolved
Monitoring and control of building access in cooperation with Security Department
Constant lobby cleanliness and order
Maintain good working relationships and cooperation with all other departments
Updating resident list, tenant list, including temporary guests etc
Any further tasks necessary for the smooth operations of the Building