Chuyên Viên Cải Tiến Quy Trình | Process Improvement Specialist

Job Purpose or Summary

Provide support in designing business processes and coordinating the execution of continuous improvement programs and performance management to improve customer satisfaction, service quality, cost reduction, risk and compliance management, and employee engagement.

Main Responsibilities:

1. Working closely with departments to develop or improve the SOP, policy, process, tools, systems, programs to meet overall business improvement strategy within assigned areas/business units;
2. Evaluates, measures, and controls business processes to ensure that business outcomes are in harmony with an organization's strategic goals;
3. Work collaboratively across all departments to define and analyze the problems in business operations for process improvement;
4. Together with internal auditors in finding solutions for improvement, and provide recommendations and action plans to improve performance or solving problems related to process implementation or in alignment with others departments;
5. Do the compliance visit to fix the gaps be
tween current and expectation;
6. Do alignment about the individual KPIs with the direct line manager and ensure the target achievement;
7. Strive to reach the Company's Vision and live with our Core Values: Integrity - Data Driven - Customer Experience - Serve Faithfully - Be Cause In The Matter.

Requirements

- Education: Bachelor Degree
- Professional major: Economic, Finance Knowledge about ISO, Six Sigma, QMS is a plus
- 2nd language ability: Good at English (both writing and verbal communication)
- Computer usage ability: MS. Office (word, excel, power-point)
- Additional Notes: Travel when required