Chuyên viên phân tích dịch vụ ô tô

Mô tả công việc
- Process all Automotive and extended warranty claims having regard to the validity of the policy/claim,
policy limits, the circumstances surrounding the claim, cost containment opportunities and Company
service standard requirements/time-frames for the processing and finalization of all claims
- Oversee the inspection of vehicles before and after repairs in order identify faulty components and
ensure complete fixing and under policy coverage.
- Contact clients and coordinate them to bring vehicles to the service provider for repairing
- Guide and review all claim activities of servicing/repairing to ensure optimal productivity and efficiency.
- Conduct repair price negotiations with service providers to arrive at a favorable bargain, also maintain
record of all vehicle repairs, maintenance and their associated fees.
- Provide Claims Management reports as evidence of the service standards being achieved
- Liaise with others to coordinator as necessary tasks and fixing process till completed claim assessment.
- Liaise with external/service providers as appropriate to ensure claims are managed in a cost and time
effective manner in line with Company service standards and expectations
- Prepare and submit reports to the Claims Manager as required