Cloud Adoption Specialist (Cloud Business Center)

FPT Smart Cloud is hiring for our Cloud Adoption team, where you'll lead the transformation journey of enterprises moving to the cloud. This is a unique opportunity to design and implement scalable cloud solutions for AI-powered platforms, working alongside top-tier engineers driving innovation at scale.
About FPT Smart Cloud
FPT Smart Cloud (FCI) - a member of FPT Corporation, pioneers AI & Cloud solutions in Vietnam. FCI was founded with the mission to generating an immense leap in productivity and agility in business operations.
FPT Smart Cloud aims at leading the industry by focusing on building a firm technological foundation, developing diversified ecosystem products, and reaching global connectivity.
• Customized to specific needs: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform. AI & Cloud services are a Unify eco-system.
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.
Main Responsibilities
1. Drive a fast and smooth customer activation
• Strong focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth
• Provide standard methodology guidance on the landing zone in alignment with our workload architects activities
• Equip the customer with the relevant knowledge for early usage
2. Manage the customer's adoption plan
• Continuously monitor and review the adoption plan with the customer to guarantee the progress according to their expectations, facilitating the value realization
• Monitor and predict consumption fluctuations, define and execute corrective actions
• Proactively monitor burn rates and provide consumption forecast
• Assess churn risk (customer or service) and formulate mitigation plan
• Detect and flag potential new workloads (to ACEs - Account Cloud Engineers) or new implementation opportunities
• Drive Go Live Assurance to guarantee success in this Critical Milestone for the customer
• Provide "Longer Term" customer assistance on environment already in Production through Operations Monitoring and Optimization Advisory
3. Energize customer's interest by sharing information and facilitating connection with relevant FPT Cloud activities
• Share and/or recommend customer/industry-specific standard methodologies & content
4. Remove barriers
• Assure progress and prompt resolution of Service Requests and escalations by engaging relevant teams and advocating for customers
• Identify structural issues affecting customer use of FPT Cloud and initiate conversations with relevant teams (Cloud Ops, Product Management, Sales...) to formulate a resolution plan.
• Act as a customer advocate for product features and requirements.