club intercontinental Manager

InterContinental Hanoi Westlake

Địa điểm làm việc: Đà Nẵng

Hết hạn: 26/12/2021

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Việc làm Manager

Mô tả công việc

Financial returns:

Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
Participate in the preparation of the Resort's Strategic Plans, budget's meeting, P&L meeting.
Establishes and interprets key performance indicators to manage the department, consistently takes into accounts financial implications of business decisions and recommendations
Educate, train and motivate the teams to achieve department and hotel revenue goals. Ensure staff has the information, data, tools and equipment to successfully carry out job duties.

People:

Perform/ behave as per IHG Winning Ways and IHG leadership competencies
Become familiar with the InterContinental Danang Resort employee handbook and Collective Labor Agreement (KKB), follow the rules of the agreement.
Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
Works with Human Resources on manpower planning, performance management and talent management
Lead by example, promote teamwork and quality service through daily communication and coordination with key department heads.
Ensure grooming and uniform standards are exceptional at all times

Guest experience:

Perform Brand's Services behaviors in daily operation basic towards the guests
Driving to deliver Luxury Experiences to guests, to achieve Heartbeat target
Develop and update department SOPs (standard Operation Procedure), JD (Job description) and implement it to enhance the guest experience
Overall responsible for ensuring and maintaining the entire range of services offered for the Club Rooms, Penthouses, Suites & Villas, and Club InterContinental Lounge with the aim to maximum guest satisfaction
Inspects all VIP rooms prior to arrival

Responsible business:

Be responsible in keeping our property safe and secure
Be responsible in protecting the environment such as the trees, the sea, and the special species
Understand and ensure your staff understanding IHG Brand Standard related to your department
Recommended changes to these standards
Perform any other duties which may be assigned by the management from time to time.
Other tasks will be discussed during interview time

Yêu cầu công việc

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills
Problem solving, reasoning, motivating, organizational and training abilities
A high energy level and a passion for achieving results
Strong Leadership skills in managing teams to drive for results
Good Interpersonal Skills
Proficient in the use of Microsoft Office and Front Office System
Update knowledge of Front Office, Food and Beverage and Housekeeping Qualifications
Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent
Experience: 4 years of guest service / hotel experience with two years in a management capacity, or an equivalent combination of education and experience.
Type and level of experience required may vary slightly based on size and complexity of operation

Quyền lợi được hưởng

Competitive salary
Health care insurance for staff and family
Bonus and 13th salary based on resort performance

Nộp hồ sơ liên hệ

InterContinental Hanoi Westlake

Giới thiệu công ty Xem trang công ty

The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center.

InterContinental® Hanoi Westlake is an iconic hotel in the heart of the vibrant district of Tay Ho, offering travelers luxurious guest rooms and bespoke Club InterContinental service. Experience multi-award-winning dining at Saigon restaurant or capture a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city's most alluring attractions, while at the same time offering a peaceful escape in a beautiful and iconic lakeside setting.

Quy mô công ty

Từ 101 - 500 nhân viên

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