Concierge Supervisor / Giám Sát Quầy Thông Tin

Sofitel Saigon Plaza

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 04/02/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Ensures personally the direct contact to the guest at the Concierge Desk.
Maintain a professional & friendly manner to communicate with the guests at all time.
Respond appropriately to guest concerns or complaints in a timely manner.
Provide guest assistance with florists, couriers, mail services, international calls, etc.
Ensure that all recommendations to Guest given are in line with the standards established
Promote team work and quality service through daily communications and coordination with other departments.
Ensure that each guest receives his luggage in room as soon as it is possible.
Ensure that the luggage for the guests who check out are sent to the lobby quickly once the guest has called.
Take note of all the information, questions, different problems and situations from guests to share & discuss with the team.
Ensure that the trolleys & concierge area are clean and shining at any time

Yêu cầu

Expected starting day is after Tet holiday
Good English is a must
Problem solving skill, good interpersonal skill
At least 1-2 year experience at the same position in luxury hotels
Knowledge of Opera system

Quyền lợi

Year end bonus base on annual performance
Public holidays benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung's Death Anniversary)
Annual leave (+ 11 public holidays mentioned above)
Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee/ gross Salary
24/24 Personal Accident Insurance
Parking fee
2 duty meals at Staff Canteen
Uniform covered by the Hotel
Carte Bienvenue

Thông tin khác

Địa điểm làm việc
➢ 17 Lê Duẩn, District 1, Hồ Chí Minh, Việt Nam (Hồ Chí Minh)

Thông tin chung

Ngày hết hạn: 04/02/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

The Sofitel Saigon Plaza is located on the historical tree-lined Le Duan Boulevard, next to Notre-Dame Cathedral, the Reunification Palace and the Botanical garden. The hotel is across the street of major international corporate companies and walking distance from the deluxe shopping malls....

Quy mô công ty

Từ 101 - 500 nhân viên

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