COPC Card Member Service Lead

Job Objectives
The candidate will be responsible for Card Member Payment activities (Card and Unsecured Lending Operations) as a team manager. The role will require knowledge and expertise across the operational spectrum. The holder of this job will need to interact with various business seniors and stakeholders across the franchise
Key Responsibilities
- Manage a team to deliver in-scope services to retail banking customers within the agreed KPIs.
- Take ownership for people management practices to ensure excellent employee experience during the entire employee life cycle (e.g. regular team and individual dialogues, training, coaching, other development opportunities, "Voice of Employee" actions, etc.)
- Monitor efficiency and drive productivity saves and re-engineering within the operations units and track actions through to resolution.
- Undertake ad hoc projects as requested. Manage critical transformational projects.
- Ensure all actions are executed in accordance with UOB policies and procedures, complying with statutory regulations and laws and ensure enhancement and maintenance of internal controls to reduce/control risks and to improve operations standards.
- Manage and coordinate activities with stakeholders in all aspects of Consumer Core Operations