CRM ExecutiveCông ty Cổ phần PHC Media
Hình thức: Toàn thời gian
Ngày đăng: 17/09/2024
Hạn nộp: 19/10/2024
Mô tả công việc
SUMMARY
We are seeking a highly motivated and customer-oriented CRM Executive to join our organization. The CRM Executive will be responsible for overseeing customer service operations and developing strong relationships with current and potential subscribers. This role requires excellent communication skills, a deep understanding of customer needs, and a passion for delivering exceptional customer experiences.
Key Responsibilities
Customer Service Management:
Manage all aspects of customer service operations, including handling inquiries, resolving complaints, and addressing customer feedback promptly and professionally.
Ensure timely and accurate responses to customer inquiries through various communication channels (phone, email, social media, etc.).
Monitor customer service performance metrics and continuously improve customer satisfaction levels.
CustomerRelationship Building
Develop and maintain strong relationships with current magazine subscribers to enhance customer loyalty and retention.
Identify opportunities to upsell or cross-sell additional products and services to existing customers, based on their interests and preferences.
Proactively engage with potential subscribers to promote our magazines and convert them into loyal customers.
Conduct regular customer satisfaction surveys and gather feedback to identify areas for improvement and enhance customer experience.
CRM Execution and Analysis
Execute CRM initiatives and campaigns to optimize subscriber acquisition, engagement, and retention.
Work with Development Team to build anCRM system to manage customer data, segment customer lists, and personalize communication.
Monitor and analyze customer behavior, engagement, and conversion rates to identify opportunities for improvement.
Reporting and Analysis
Generate regular reports on customer service performance metrics, subscriber engagement, and customer feedback analysis.
Utilize data analysis to identify opportunities for enhancing customer service processes, improving subscriber satisfaction, and increasing retention rates.
Provide actionable insights and recommendations to the management team to optimize customer service operations and drive business growth.
Industry Updates
Stay up-to-date on industry trends, competitor activities, and best practices in customer relationship management.
Participate in job fairs to showcase and introduce Forbes' products and services.
We are seeking a highly motivated and customer-oriented CRM Executive to join our organization. The CRM Executive will be responsible for overseeing customer service operations and developing strong relationships with current and potential subscribers. This role requires excellent communication skills, a deep understanding of customer needs, and a passion for delivering exceptional customer experiences.
Key Responsibilities
Customer Service Management:
Manage all aspects of customer service operations, including handling inquiries, resolving complaints, and addressing customer feedback promptly and professionally.
Ensure timely and accurate responses to customer inquiries through various communication channels (phone, email, social media, etc.).
Monitor customer service performance metrics and continuously improve customer satisfaction levels.
CustomerRelationship Building
Develop and maintain strong relationships with current magazine subscribers to enhance customer loyalty and retention.
Identify opportunities to upsell or cross-sell additional products and services to existing customers, based on their interests and preferences.
Proactively engage with potential subscribers to promote our magazines and convert them into loyal customers.
Conduct regular customer satisfaction surveys and gather feedback to identify areas for improvement and enhance customer experience.
CRM Execution and Analysis
Execute CRM initiatives and campaigns to optimize subscriber acquisition, engagement, and retention.
Work with Development Team to build anCRM system to manage customer data, segment customer lists, and personalize communication.
Monitor and analyze customer behavior, engagement, and conversion rates to identify opportunities for improvement.
Reporting and Analysis
Generate regular reports on customer service performance metrics, subscriber engagement, and customer feedback analysis.
Utilize data analysis to identify opportunities for enhancing customer service processes, improving subscriber satisfaction, and increasing retention rates.
Provide actionable insights and recommendations to the management team to optimize customer service operations and drive business growth.
Industry Updates
Stay up-to-date on industry trends, competitor activities, and best practices in customer relationship management.
Participate in job fairs to showcase and introduce Forbes' products and services.
Yêu cầu công việc
• Bachelor's degree in business administration, marketing, or a related field.
• Proven experience in customer service or CRM role, preferably within the publishing industry or a similar subscription-based business.
• Excellent verbal and written communication skills with the ability to engage and build rapport with customers.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and tools.
• Data-driven mindset with the ability to analyze customer data and derive actionable insights. • Ability to work collaboratively with cross-functional teams.
• Customer-centric mindset with a passion for delivering exceptional customer experiences.
• Native Vietnamese with fluent spoken and written English.
• Strong team player with excellent communication skills.
• Positive attitude.
• Proven experience in customer service or CRM role, preferably within the publishing industry or a similar subscription-based business.
• Excellent verbal and written communication skills with the ability to engage and build rapport with customers.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and tools.
• Data-driven mindset with the ability to analyze customer data and derive actionable insights. • Ability to work collaboratively with cross-functional teams.
• Customer-centric mindset with a passion for delivering exceptional customer experiences.
• Native Vietnamese with fluent spoken and written English.
• Strong team player with excellent communication skills.
• Positive attitude.
Quyền lợi được hưởng
• Clear opportunities for advancement.
• Equipped with computers and tools for work.
• Social insurance, unemployment insurance, health insurance according to laws.
• 13th month salary.
• Paid leave and holidays, vacations.
• 1 the latest magazine per month.
• Working day: 8:30 AM to 6 PM from Monday to Friday
• Equipped with computers and tools for work.
• Social insurance, unemployment insurance, health insurance according to laws.
• 13th month salary.
• Paid leave and holidays, vacations.
• 1 the latest magazine per month.
• Working day: 8:30 AM to 6 PM from Monday to Friday
Giới thiệu công ty
Việc làm tương tự
[Aeon Long Biên] Nhân Viên Chăm Sóc Khách Hàng, Đi Làm Ngay, Không Phải Bảo Vệ
Công ty TNHH Aeon Delight Việt Nam
Thoả thuận
Hà Nội
09/10/2024
Chuyên Viên CSKH tổng đài Viettel [Không Sale, Không Yêu Cầu Kinh Nghiệm]
CÔNG TY CỔ PHẦN BELLSYSTEM24 VIETNAM BELL24VN Inc.
Từ 7 Triệu - 9 Triệu VND
Hà Nội
17/10/2024
[AEON Xuân Thủy] Nhân Viên Siêu Thị (Bán hàng, Thu Ngân, DVKH,...)
CÔNG TY TNHH AEON VIỆT NAM
Thỏa Thuận
Hà Nội
10/10/2024
[Hà Nội | HCM] Nhân Viên Kinh Doanh - Sản phẩm giáo dục
Công Ty CP Công Nghệ Giáo Dục Trường Học Trực Tuyến - Onschool
Từ 15.000.000 - 30.000.000 VNĐ
Hà Nội, Hồ Chí Minh
07/10/2024
Nhân viên chăm sóc khách hàng.
Công Ty TNHH Một Thành Viên An Phát Cường Thịnh
7 - 12 Triệu VND
Hồ Chí Minh
03/10/2024
Nhân viên chăm sóc khách hàng
Công Ty TNHH Một Thành Viên An Phát Cường Thịnh
7 - 12 Triệu VND
Hồ Chí Minh
17/10/2024
Nhân viên Chăm sóc Khách hàng
Công Ty Cổ Phần Ẩm Thực Hùng Trường Sa
7 - 12 triệu VND
Hà Nội
21/10/2024
Vị trí CRM Executive do công ty Công ty Cổ phần PHC Media tuyển dụng tại Hà Nội, Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về CRM Executive hoặc công ty Công ty Cổ phần PHC Media ở các link phía trên
Giới thiệu công ty