CRM Manager

Mô tả Công việc
ABOUT NORBREEZE COLLECTIVE ASIA
Norbreeze Collective Asia - NCA (a member of Norbreeze Group) is currently the exclusive distributor of the Pandora jewelry brand in Vietnam and the Indochina region. We are committed to providing exceptional products and a premium shopping experience. As we continue to expand, we are looking for a talented and experienced CRM Manager to join our team and contribute to our growth.
The successful candidate would be located in district 2 HCM and directly report to the Chief Marketing Officer.
KEY RESPONSIBILITIES:
The CRM Manager at Norbreeze Collective Asia will play a pivotal role in enhancing customer relationships and driving customer loyalty for our luxury jewelry brand, Pandora. This position is responsible for developing and executing comprehensive CRM strategies to optimize customer engagement and increase lifetime value.
CRM Strategy Management:
Develop and implement CRM strategies to build and maintain long-term relationships with customers.
Identify opportunities to enhance customer lifetime value and optimize customer satisfaction.
Customer Data Analysis:
Analyze customer behavior using CRM data to create personalized campaigns that drive revenue.
Manage and track key performance indicators (KPIs) for CRM campaigns.
CRM System Management:
Collaborate with relevant departments to manage the CRM system, ensuring accurate and up-to-date customer data.
Develop processes to improve the system, optimizing customer experience.
Personalized Marketing Campaigns:
Create and implement email marketing, SMS, and other channel campaigns to increase engagement with existing customers.
Design and execute loyalty programs to enhance customer retention and brand loyalty.
Cross-Department Collaboration:
Work closely with the Marketing, Sales, and Customer Service teams to ensure consistency and effectiveness of customer-related activities.
Monitoring and Reporting:
Provide regular reports on the effectiveness of CRM campaigns and suggest improvements.
Stay updated on the latest CRM trends and apply them to improve customer relationship management.
Develop and implement CRM strategies to build and maintain long-term relationships with customers.
Identify opportunities to enhance customer lifetime value and optimize customer satisfaction.
Analyze customer behavior using CRM data to create personalized campaigns that drive revenue.
Manage and track key performance indicators (KPIs) for CRM campaigns.
Collaborate with relevant departments to manage the CRM system, ensuring accurate and up-to-date customer data.
Develop processes to improve the system, optimizing customer experience.
Create and implement email marketing, SMS, and other channel campaigns to increase engagement with existing customers.
Design and execute loyalty programs to enhance customer retention and brand loyalty.
Work closely with the Marketing, Sales, and Customer Service teams to ensure consistency and effectiveness of customer-related activities.
Provide regular reports on the effectiveness of CRM campaigns and suggest improvements.
Stay updated on the latest CRM trends and apply them to improve customer relationship management.