Customer Care ExecutiveCông ty TNHH Bảo hiểm Hanwha Life Việt Nam

Handle calls to VIP Customer (with script) as assigned
To participate in building and managing the deployment of Customer Centricity projects to become a leading insurer in customer service and experience.
To implement and deploy approved/assigned customer care programs as part of Customer Centricity and monitor their deployment to achieve expected objectives.
To work with relevant departments to deploy customer care programs, such as Marketing & Purchasing for VIP customer care programs, IT for the Customer Portal and customer reward programs, etc.
To contribute initiatives to improve customer loyalty and support the company's objectives of revenue, new business, and persistency.
To participate in market and customer interest research to propose service activities that meet customer satisfaction.
To organize and monitor surveys on customer service/customer care to propose prompt adjustments or improvements
To take on other tasks or appropriate duties that may be assigned by the management team from time to time.