Customer Care Representative - Good EnglishFamily Medical Practice Ha Noi

- Previous experience in a customer service role preferred; within the healthcare, hospitality or other service industry.
- Up to 50% of the time may be standing
- Significant variation in the time required to perform 'administrative duties' vs. attending to the needs of internal and external customers.
- Willing to work at different clinic locations and different shifts.
- Fluency in English, with excellent listening, communication and interpersonal skills
- Compassionate, caring, empathetic and able to have a calming influence on others
- Genuinely enjoys meeting with, talking to, and understanding people
- Friendly and has the ability to smile, smile, smile - even under pressure
- Enthusiastic, with high energy and a positive 'can do' attitude
- Able to handle conflict situations and remain calm under pressure
- Conflict resolution/management skills
- Problem-solving skills, proactive, and a willingness to help others
- Eager to learn and to improve both yourself and the workplace
- Well-groomed appearance
- Polite, professional, patient and respectful
- Hard-working, reliable, responsible & accountable
- Prompt, timely & efficient
- Honest & trustworthy
- Team player