Customer Operations Intern

Mô tả công việc
Onboarding and Implementation: (25%)
Assist in the onboarding of new B2B clients with guidance from senior team members.
Ensure accurate setup of client accounts and provide initial support during implementation.
Customer Engagement: (25%)
Respond to client inquiries and concerns, escalating complex issues to senior team members.
Monitor client usage and report insights for further analysis by senior team members.
Documentation and Reporting: (20%)
Maintain client records and documentation with oversight from senior team members.
Support the generation of regular reports on customer usage and satisfaction.
Administrative Support: (20%)
Assist in preparing proposals, contracts, and other client-related documents.
Coordinate meetings, demos, and training sessions under the guidance of senior team members.
Operational Efficiency: (10%)
Collaborate with cross-functional teams to implement operational improvements.
Participate in the development of internal processes related to customer operations.
Benefits
Monthly allowance, ELSA Premium Account during internship
Flexible working hours
Company Happy Hour and internal activities
Working and training with seniors
Experience the true startup spirit of a fast-growing and well funded Silicon Valley startup
Opportunities to grow professionally and play a critical role to shape the next stage of our company's growth
Opportunity to create an impact on the lives of 1.5 billion language learners around the world
Yêu cầu công việc
Bachelor's degree in Business, Marketing, or a related field.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Familiarity with EdTech products and the education industry is a plus.
Good English proficiency level
Thông tin liên hệ
Apply directly through: Link
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