Customer Service Agent

Advesa Digital Solutions

Địa điểm làm việc: Hà Nội

Hết hạn: 30/08/2021

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

We are looking for an energetic and reliable Customer service agent to join our team in Hanoi. We have expanded our Canadian business operations into Vietnam and we need someone to join our team to help provide A class support to our customers.
The Role:
Each day you will be answering customer inquiries, providing information and resolving issues via our live chat, email and social media platforms. During communication with customers, you will be required to educate your customer about all applicable offers, promotions and product information. Customer interactions should be met with enthusiasm, professionalism, positive and hospitable energy. When speaking online with your customers, you will be required to navigate between multiple windows to research information and provide the most accurate and up-to-date information. Strong computer and interpersonal skills are required.
Responsibilities:
- Chat online with customers via Live Chat and email
- Provide professional and knowledgeable service while delivering an exceptional customer experience
- Establish strong customer relations with internal and external customers
- Promote client products and services using effective sales techniques
- Seek out opportunities for additional sales with new and existing customers
- Complete data input with a high level of speed and accuracy
- Ensure department and individual goals are consistently met
- Represent Advesa in a positive and professional manner
- Other duties assigned by company leadership

Yêu cầu

- Vietnamese candidates
- Strong English language skills - Ielts 6.5 equivalent (Written and spoken - includes strong grammar)
- A minimum of 1 year experience in customer service and sales within a fast paced environment
- Excellent multi-tasking skills
- Have a customer-oriented attitude
- Adaptable to changing priorities and able to handle situations with empathy, integrity and sincerity
- Ability to work independently and use your initiative to go above and beyond
- Minimum typing speed of 45 WPM
- Able to work flexible shifts

Quyền lợi

* Personal and professional development opportunities
* 13 month salary
* 2 performance reviews per year
* Social insurance
* Health insurance
* Multinational culture
* Regular team building activities
* Free snacks and drinks in the office
* Modern equipment
* Be part of an absolutely awesome team!

Thông tin khác

Địa điểm làm việc
➢ Hà Nội (Hà Nội)
Ngành nghề
Chăm Sóc Khách Hàng Hành chính Văn phòng
Tính chất công việc
Toàn thời gian
Yêu cầu về bằng cấp (tối thiểu)
Đại Học
Yêu cầu kinh nghiệm
Trên 1 năm

Thông tin chung

Ngày hết hạn: 30/08/2021
Thu nhập: 10 triệu - 17 triệu VND

Giới thiệu công ty Xem trang công ty

We're a collaborative group of driven and enthusiastic individuals who all share the mindset of "growth with innovation". Be part of a fast-paced environment designed to generate productivity, creativity, and a ton of fun! We value growth not only as a company and team but also as individuals. Promote your professional growth amongst a multidisciplinary team at the top of their fields and push your own limits. Be an integral part of some of the most ambitious projects and deliver world-class client experiences. WHY YOU'LL LOVE WORKING HERE: # Development opportunities: Working, learning and developing with colleagues that are talented, passionate and idealistic Participate in training programs such as customer service, leadership and English language. Get advice about developing your capacity and career. An opportunity to work abroad in our other offices. # Remuneration: Competitive salary Performance review: 2 times/year Lunch allowance # Health care: Social insurance, health insurance, unemployment insurance under insurance law. Full health insurance coverage. Annual health check-up at a prestigious hospital. # Multinational culture: Global working environment, multinational culture, respect for personal development, fairness and encouragement of creativity to create "awesome" values for companies & the world The company members are friendly, open, sharing, helping each other overcome all difficulties in work and life # Rich utilities: Free drinks at the company's dining area. Free use of all valuable books at the company's library. Advesa has built a huge library of books, multilingual, multi-disciplines and careers that are always available to its members. Modern equipment, ready to serve employees anytime, anywhere If you want to be part of something bigger-part of a dynamic team of people who are aligned, focused, and passionate about working together to care for our customers, then we look forward to meeting you! We thank all interested applicants; however, only qualified candidates will be contacted. Please submit your C.V. in English.

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