Customer Service Executive (B2B/ Apparel/ Footwear/ Garment/ Textile)

Công ty: Công ty TNHH Avery Dennison Ris Việt Nam
Địa điểm làm việc: Hồ Chí Minh
Mô tả công việc:
(Mức lương: Thỏa thuận)
Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment:
- To respond and ensure the customer enquiries and requests are addressed in a timely manner.
- To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers' requirements are met.
- To handle customer complaints according to the Company procedures and service standard.
- To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
- To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.
- To assist and back up other team members and provide supports and report to Supervisor.
Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company's performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
Yêu cầu bằng cấp (tối thiểu): Cao Đẳng
Yêu cầu công việc:
- At least 02 working years.
- Experienced in: Customer Service, Supply Chain, Merchandising, Procurement, Order Management... is preferable.
- Full professional proficiency in English. Proficient in Chinese (HSK5)/ Japanese (N2) is a plus.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
- Excellent customer service & presentation skills.
- Willing to work overtime (if any).
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Chăm Sóc Khách Hàng,Tư Vấn Doanh Nghiệp (B2B)