Customer Service Officer

Job Summary:
The duty is supporting the Sale Team in Managing and Controlling Sale Orders, coordinate with other departments for company Business running smoothly.
Duties and Responsibilities:
​1. Receipt of orders/delivery request from commercial team, SSO, customers or Brenntag connect platform
2. Enter orders receipt on SAP system & doing further step to make sure order delivery on time.
3. Check & feedback to Commercial team (if any) the relevant information such as low or negative GP margin, available inventory, allocation inventory to customer or credit issue (over due or over credit limit) to get approval before orders processing.
4. Follow up the order's status
5. Collaborate with Warehouse & Delivery team to do daily delivery
6. Follow up the cash collection of orders term COD
7. Receipt & solving the customer's complaint relevant to order delivery including document,
8. Proceed return order, issue credit note, debit note to customer
9. Respond to customer on Fresh_chat quickly