Customer Service Representative

Sales Support
- Sourcing with vendors
- Preparing quotation
- Answer customers' calls
- Processing customer's order
- Collecting payment from customers
- Following shipments with vendor and update customer with lead time
- Provide after sales services to customers
- Generate Sales and Purchase Reports
- Create and maintain updated vendors registration and information, as well as initial checking of information
- Stock Planning
Order Entry
- Posting the order in system includes entering proforma invoice (sales order), purchase order, goods receipt, purchase invoice, delivery note and tax invoice.
Logistics
- Liaising with the shipping company / courier services provider for import and export.
- Work with warehouse for local delivery arrangement
Receiving and Dispatching
- Monitoring shipment schedules, check arrival times of the shipments.
- Check physically the quantity of receipt when the shipment arrived at the warehouse
- Contacting trucker or courier services to pick up for local dispatch
- Packing the goods and prepare required documents for local dispatch.
General office activities
- Administrative work like ordering stationeries and necessities for the office, call repair services etc..
- Filing documents
- Record the sample orders in and out
- Handling petty cash