Customer Service Supervisor

Avery Dennison RBIS Vietnam Co., Ltd

Địa điểm làm việc: Hồ Chí Minh, Long An

Hết hạn: 26/03/2021

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Việc làm Customer Service Supervisor

Mô tả công việc

1. Handle order processing in accounts

Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
Principal liaison with marketing and sales for assigned customers.
Implementation of marketing programs for assigned accounts.
Provide responsive order management support including order entry, or expediting and shipment information to customers.

2. Handle customer complaint

Investigates and evaluate, resolves customer complaints professionally and tactfully.
Initiate and implement initiatives which improve customer service and responsiveness.
Negotiates customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, approving replacement orders if needed, following up with accountant, sales...related to invoices, payment issues.

3. Coordinate with others department

Partner with Inside Sales to assist in achieving sales goals.
Champion customer needs and follow up on customer inquiries.
Proactively communicate supply chain issues and provide alternatives.
Coordinate with Logistics and Operations on capacity planning and scheduling.
Implementation of marketing programs for assigned accounts.
Back-up team-members when workload makes this necessary.

4. Management

Train and provide development opportunities for staff. Ensure annual goals are complete and communicated. Ensure Global Performance Management System is up to date and regular feedback is provided to staff members.
Communicate, implement and interpret customer service policies and procedures.
Develop, recommend, and coordinate the implementation of new procedures.
Recommend corrective services to adjust customer complaints.
Monitor and evaluate team members, and adjust training where needed.

5. Safety and environment:

Coordinate & follow up return, defected labels in handling process properly.
Review cancelation order to limit over production, destroy later.
Follow safety and environment policy; be aware to raise safety and hygiene standards on your area.
Completion 5S audit at the place as policy
Do "Near Miss" audit as requirements

Yêu cầu công việc

1. Academic background:

Bachelor's degree

2. Job experience:

5-8 years Customer Service or related experience a plus

3. Skills:

Strong written, verbal and telephone communication skills in Vietnamese & English, Chinese preferred.
Strong presentation experience and skills.
Knowledgeable on call center operation and product lines, customers.
Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
Excellent customer service skills.

4. Personal profile

Organizational skills
Monitor skills
Team spirit
5. Training: As job of scope, the position will be provided mandatory training courses and advance training courses asorporate and company policy.

Quyền lợi được hưởng

Attractive Good benefit package Shuttle bus is provided from many directions

Nộp hồ sơ liên hệ

Avery Dennison RBIS Vietnam Co., Ltd

Giới thiệu công ty Xem trang công ty

Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company's products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2017 were $6.6 billion.

Quy mô công ty

Từ 501 - 1000 nhân viên

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