Customer Service Team LeaderDC TECHNOLOGIES JSC
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Quản trị kinh doanh, Tư vấn/ Chăm sóc khách hàng, Quản lý điều hành, Lương cao, Hóa học - Sinh học, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, Dịch vụ
Lương: 12 - 16 triệu
Hình thức: Toàn thời gian
Ngày đăng: 23/09/2024
Hạn nộp: 23/10/2024
Mô tả công việc
• Responsible for all operations of the Switchboard
• Have in-depth knowledge of the Call Center system for detailed analysis and timely system improvement.
• Monitor & approach agent and team performance in both service quality and quantity.
• Ensure service delivered to the customer meets the standard requirement and strictly combines with the procedure.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Analyze relevant data to determine Customer service outputs. Identify and implement strategies to improve service quality, productivity and profitability.
• Manage and evaluate employee performance. Identify and address employee training and coaching needs.
• Report operational indicators and work efficiency as requested by superiors.
• Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction.
• Partnering with Business Development to leverage and expand new business from client(s)
• Participate in support and customer care in large and small events held domestically and internationally
• Uploading data, confirmation of pricing and sales policies, promotions, and terms
• Maintain new items, new customer information in the ERP system. Update service customer information in the CRM system
• Have in-depth knowledge of the Call Center system for detailed analysis and timely system improvement.
• Monitor & approach agent and team performance in both service quality and quantity.
• Ensure service delivered to the customer meets the standard requirement and strictly combines with the procedure.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Analyze relevant data to determine Customer service outputs. Identify and implement strategies to improve service quality, productivity and profitability.
• Manage and evaluate employee performance. Identify and address employee training and coaching needs.
• Report operational indicators and work efficiency as requested by superiors.
• Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction.
• Partnering with Business Development to leverage and expand new business from client(s)
• Participate in support and customer care in large and small events held domestically and internationally
• Uploading data, confirmation of pricing and sales policies, promotions, and terms
• Maintain new items, new customer information in the ERP system. Update service customer information in the CRM system
Yêu cầu công việc
• College/University graduated with major related to Business Administration, Commercial, Foreign Trade, Marketing, Finance, Accounting or Information Technology, etc
• Minimum 2 year experience in Call Center operation
• English proficiency at 4 skills. Candidates with one of the following languages: Korean, Japanese, Chinese at intermediate level does not required high level of English
• Proficient in using Excels is preferred
• Good in reporting and analyzing data
• Good analytical, situation handling and decision making skills
• Good writing and communication skills, good tasks and time management skills
• Minimum 2 year experience in Call Center operation
• English proficiency at 4 skills. Candidates with one of the following languages: Korean, Japanese, Chinese at intermediate level does not required high level of English
• Proficient in using Excels is preferred
• Good in reporting and analyzing data
• Good analytical, situation handling and decision making skills
• Good writing and communication skills, good tasks and time management skills
Quyền lợi được hưởng
Continuous Learning and Developing Environment:
• Opportunity to learn, create networks and relationships with senior candidates and leading organizations in the industry, participate in seminars, sharings...
• Get a chance to use modern recruitment tools, participate in the company's system building stage, digital transformation, ERP and continuous development opportunities
• Participate in trend analysis, learn analytical thinking from leaders, get suggestions and quickly deploy innovative, high-value solutions
• Participate in skills training courses, branding, etc according to the training program of the enterprise
• Many opportunities for Promotion in Career, development in the field of training, human resource development and other areas in the HR department depending on passion and ability
Culture and Colleagues:
• Young, Dynamic and Friendly working environment
• Professional working characteristic, high intensity, punctuality
• Supportive manager and Board of Directors
Salary and Benefits:
• Compatitive Salary
• Fair, professional capacity assessment system, six - months' s evaluation
• Many opportunities in Career's Promotion
• Health Insurance, Social Insurance, Private Insurance,..
• Join the Company on Birthdays, Team building, Volunteering, Company Trip, Year End Party, monthly internal activities, ...
• 13th month salary bonus and the company's remuneration and welfare policies
• Opportunity to learn, create networks and relationships with senior candidates and leading organizations in the industry, participate in seminars, sharings...
• Get a chance to use modern recruitment tools, participate in the company's system building stage, digital transformation, ERP and continuous development opportunities
• Participate in trend analysis, learn analytical thinking from leaders, get suggestions and quickly deploy innovative, high-value solutions
• Participate in skills training courses, branding, etc according to the training program of the enterprise
• Many opportunities for Promotion in Career, development in the field of training, human resource development and other areas in the HR department depending on passion and ability
Culture and Colleagues:
• Young, Dynamic and Friendly working environment
• Professional working characteristic, high intensity, punctuality
• Supportive manager and Board of Directors
Salary and Benefits:
• Compatitive Salary
• Fair, professional capacity assessment system, six - months' s evaluation
• Many opportunities in Career's Promotion
• Health Insurance, Social Insurance, Private Insurance,..
• Join the Company on Birthdays, Team building, Volunteering, Company Trip, Year End Party, monthly internal activities, ...
• 13th month salary bonus and the company's remuneration and welfare policies
Thông tin khác
Cấp bậc
Trưởng nhóm
Kinh nghiệm
2 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Trưởng nhóm
Kinh nghiệm
2 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Giới thiệu công ty
DC TECHNOLOGIES JSC
87 Nghĩa Thục, Phường 5, Quận 5, Thành phố Hồ Chí Minh
https://dctech.com.vn/
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Vị trí Customer Service Team Leader do công ty DC TECHNOLOGIES JSC tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 12 - 16 triệu, tìm thêm việc làm về Customer Service Team Leader hoặc công ty DC TECHNOLOGIES JSC ở các link phía trên
Giới thiệu công ty
DC TECHNOLOGIES JSC
87 Nghĩa Thục, Phường 5, Quận 5, Thành phố Hồ Chí Minh
https://dctech.com.vn/