Customer Service (Trims/Garment)CHI NHÁNH CÔNG TY TNHH MỘT THÀNH VIÊN FRAMIS VIỆT NAM TẠI ĐỒNG NAI

Mô tả Công việc
GENERAL INFORMATION
Department: Customer Support
Location: HCM Area, Office in Dong Nais
WORKING HOURS
Mondays-Friday 8am-5pm (1 hour lunch break), every other Saturday
JOB DESCRIPTION
Manage daily orders via emails & ERP System
Have a good communication skill with the customers, good follow up & monitor the customer order delivery on schedule
Report on weekly customer service activities, maintain accurate and timely reporting
Prepare samples and quotation daily for customer request
Work closely with internal teams to achieve high efficiency and ensure goods quality and payment term before goods release.
Support project management to cross functional activity required for project execution.
Able to present company products, identify the customer needs, and elaborate the details to the customers
Able to assist & work with shipping department if necessary
Provide technical support to customer and problem solving for quality issue.
Any other ad-hoc tasks as assigned.
Department: Customer Support
Location: HCM Area, Office in Dong Nais
Mondays-Friday 8am-5pm (1 hour lunch break), every other Saturday
Manage daily orders via emails & ERP System
Have a good communication skill with the customers, good follow up & monitor the customer order delivery on schedule
Report on weekly customer service activities, maintain accurate and timely reporting
Prepare samples and quotation daily for customer request
Work closely with internal teams to achieve high efficiency and ensure goods quality and payment term before goods release.
Support project management to cross functional activity required for project execution.
Able to present company products, identify the customer needs, and elaborate the details to the customers
Able to assist & work with shipping department if necessary
Provide technical support to customer and problem solving for quality issue.
Any other ad-hoc tasks as assigned.