Customer ServiceCông Ty TNHH TM DV Du Lịch The Fly

(1) Customer Inquiries & Support
Respond promptly to customer inquiries through various channels, including email, live chat, and phone.
Provide accurate and detailed pricing and delivery information.
Obtain and evaluate all relevant information to handle inquiries about the company's products and services.
Perform customer verifications to ensure secure and accurate information exchange.
** Flexibility to work night shifts as scheduled outside regular business hours.
(2) Complaint Resolution:
Handle and resolve customer complaints in a timely and professional manner.
Analyze issues to identify root causes and provide effective solutions.
Ensure a high level of customer satisfaction while maintaining the company's best interests.
(3) Social Media & Website Management
Write and post informative content on social media platforms and the company's website as assigned.
Engage with customers through social media channels, ensuring responses align with the company's brand and communication guidelines.
(4) Collaboration & Teamwork
Collaborate with company partners to ensure seamless delivery of services to customers.
Maintain clear & open communication with internal teams to address customer needs effectively.
Complete necessary documentation and handle customer records as assigned.
Ensure all customer data and documentation are accurate and up-to-date, in line with company policies.
Working Time
Company's Standard Hours:
Monday - Friday: 8:00 am - 5:30 PM
Saturday twice per month: 8 am - 5 PM
Customer Service Department
Day Shift: 8 am - 5:30 PM
Evening & Night: Coverage is maintained 24/7 with rotating shifts scheduled as follows:
1 of 4 shifts from 5:30 PM to 8:00 am the next day.
Shifts after 5:30 PM can be completed remotely (Work from home).
Employees who work any shift starting from 12:00 am onward will have the option to Work from home the following day.