CUSTOMER SERVICES MANAGER (TRƯỞNG PHÒNG XƯỞNG DỊCH VỤ)Vietnam Star Automobile Ltd.- CÔNG TY TNHH Ô TÔ NGÔI SAO VIỆT NAM
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Bảo trì / Sửa chữa, Nhân sự, Ô tô - Xe máy, Cơ khí chế tạo / Điện / Điện tử / Tự động hóa, Dịch vụ, Cơ khí - Chế tạo
Lương: 1.000 - 1.600 USD
Hình thức: Toàn thời gian
Ngày đăng: 05/04/2024
Hạn nộp: 15/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Ensure smooth workshop, repair car services operation. Guarantee correctness and professionalism in customer services, correct job time planning and task allocation for the workshop, and quality/final control of the repaired vehicles according to Mercedes-Benz Standards
Define market targets for workshops and the spare parts business and draw up a corresponding annual plan.
Ensure planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly, and optimal design of workplaces and processes.
Prepare planning and calculations for investments in workshops, facilities, and HR.
Develop concepts for increasing benefits for the customer, turnover, and profitability.
Plan workshop capacity, and technical and product training.
Regularly review prices for workshop services.
Please make sure to implement and monitor after-sales marketing activities.
Monitor the regional/local market concerning new competitors.
Carry out analyses of the competition/benchmarking in Services.
Responsible for HR requirements and recruiting/exit of staff
Manage, coach, and motivate employees.
Appraise employees and determine variable salary/bonus.
Monitor and optimize vehicle turnover, labor sales, part sales, cost operation, productivity, performance, and efficiency of employees/workshop.
Analyze attractiveness/profitability of key customers and customer groups/types of business.
Ensure professional customer complaint management.
and documentation is available for maintenance jobs on facilities, machines, etc.
Monitor reports in the media on the Mercedes-Benz brand and on competitors' products.
Define market targets for workshops and the spare parts business and draw up a corresponding annual plan.
Ensure planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly, and optimal design of workplaces and processes.
Prepare planning and calculations for investments in workshops, facilities, and HR.
Develop concepts for increasing benefits for the customer, turnover, and profitability.
Plan workshop capacity, and technical and product training.
Regularly review prices for workshop services.
Please make sure to implement and monitor after-sales marketing activities.
Monitor the regional/local market concerning new competitors.
Carry out analyses of the competition/benchmarking in Services.
Responsible for HR requirements and recruiting/exit of staff
Manage, coach, and motivate employees.
Appraise employees and determine variable salary/bonus.
Monitor and optimize vehicle turnover, labor sales, part sales, cost operation, productivity, performance, and efficiency of employees/workshop.
Analyze attractiveness/profitability of key customers and customer groups/types of business.
Ensure professional customer complaint management.
and documentation is available for maintenance jobs on facilities, machines, etc.
Monitor reports in the media on the Mercedes-Benz brand and on competitors' products.
Yêu cầu
Graduated in automotive engineering. Annual participation in the manufacturer's product training in connection with the market launches of new vehicles
Minimum 03 years' experience in service/workshop/after-sales automobile business management in a Dealership or equivalent experiences from other functions
Understanding of System and key figures of MB workshop analysis system
Detailed vehicle technology and product knowledge, possibilities and problems of fault diagnosis and repair work
Financial and liquidity plans, annual reports, balance sheets, invoicing, controlling, financial statistics, tax, financial and contract law, auditing
Market analysis, advertising, product presentation, after-sales product and services
Knowledge of market and products, basic commercial and legal knowledge, sales regulations
Managing and motivating a team, fair appraisal and feedback
Solving interpersonal problems
Minimum 03 years' experience in service/workshop/after-sales automobile business management in a Dealership or equivalent experiences from other functions
Understanding of System and key figures of MB workshop analysis system
Detailed vehicle technology and product knowledge, possibilities and problems of fault diagnosis and repair work
Financial and liquidity plans, annual reports, balance sheets, invoicing, controlling, financial statistics, tax, financial and contract law, auditing
Market analysis, advertising, product presentation, after-sales product and services
Knowledge of market and products, basic commercial and legal knowledge, sales regulations
Managing and motivating a team, fair appraisal and feedback
Solving interpersonal problems
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Thông tin khác
Bằng cấp:
Đại học
Hình thức: Nhân viên chính thức
Độ tuổi:
Không giới hạn tuổi
Lương:
1,000 - 1,600
USD
Đại học
Hình thức: Nhân viên chính thức
Độ tuổi:
Không giới hạn tuổi
Lương:
1,000 - 1,600
USD
Giới thiệu công ty
Vietnam Star Automobile Ltd.- CÔNG TY TNHH Ô TÔ NGÔI SAO VIỆT NAM việc làm
386 Nguyễn Văn Linh, Long Biên, Hà Nội
Quy mô: Từ 501 - 1000 nhân viên
Việc làm tương tự
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10 Tr - 15 Tr VND
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25/10/2024
Vị trí CUSTOMER SERVICES MANAGER (TRƯỞNG PHÒNG XƯỞNG DỊCH VỤ) do công ty Vietnam Star Automobile Ltd.- CÔNG TY TNHH Ô TÔ NGÔI SAO VIỆT NAM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 1.000 - 1.600 USD, tìm thêm việc làm về CUSTOMER SERVICES MANAGER (TRƯỞNG PHÒNG XƯỞNG DỊCH VỤ) hoặc công ty Vietnam Star Automobile Ltd.- CÔNG TY TNHH Ô TÔ NGÔI SAO VIỆT NAM ở các link phía trên
Giới thiệu công ty
Vietnam Star Automobile Ltd.- CÔNG TY TNHH Ô TÔ NGÔI SAO VIỆT NAM việc làm
386 Nguyễn Văn Linh, Long Biên, Hà Nội
Quy mô: Từ 501 - 1000 nhân viên