Customer Technical Service - Chinese SpeakingCông ty TNHH ITECHWX
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, Tư vấn/ Chăm sóc khách hàng, Kỹ thuật, Giao Dịch Khách Hàng, Dịch vụ
Lương: 19 - 28 triệu VNĐ
Hình thức: Toàn thời gian
Ngày đăng: 16/09/2024
Hạn nộp: 18/10/2024
Mô tả công việc
Are you someone who thrives on mastering Microsoft Windows products? Join our team and help users solve their tech challenges!
About Microsoft Windows: Microsoft Windows is a cornerstone in the technology world, powering millions of PCs and devices globally. Known for its user-friendly interface, strong security features, and extensive application compatibility, Windows is an essential tool for both personal and professional use. From enhancing productivity to providing an exceptional gaming experience, Windows continues to set the standard in operating syste
Job scope:
Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve them.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
About Microsoft Windows: Microsoft Windows is a cornerstone in the technology world, powering millions of PCs and devices globally. Known for its user-friendly interface, strong security features, and extensive application compatibility, Windows is an essential tool for both personal and professional use. From enhancing productivity to providing an exceptional gaming experience, Windows continues to set the standard in operating syste
Job scope:
Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve them.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu
Job requirement:
Proficient in Chinese (4 skills)
Customer Service mindset
Proficient in Chinese (4 skills)
Customer Service mindset
Quyền lợi
Job benefits
Competitive salary depending on experience
Salary at 100% during the probationary period
Training will be offered
Full working equipment will be provided
90% contribution of the gross salary to social insurance
12 days of annual leave, 8 days of sick leave
Annual Health Checkup
Competitive salary depending on experience
Salary at 100% during the probationary period
Training will be offered
Full working equipment will be provided
90% contribution of the gross salary to social insurance
12 days of annual leave, 8 days of sick leave
Annual Health Checkup
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Vị trí Customer Technical Service - Chinese Speaking do công ty Công ty TNHH ITECHWX tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 19 - 28 triệu VNĐ, tìm thêm việc làm về Customer Technical Service - Chinese Speaking hoặc công ty Công ty TNHH ITECHWX ở các link phía trên
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