ĐÀ NẴNG | Wink-Hotels | Reservation Agent ( Nhân viên Đặt phòng)

The Reservation Agent is responsible for handling the communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. This role needs to create and maintain reservation records, preparing letters of confirmation and promptly processing any cancellations and modifications. This position's responsibility additionally includes preparing the list of expected arrivals for the Rooms department, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
The Reservation Agent reports directly to the Reservation Supervisor and works closely with other team members in Sales and Marketing department.