Director of Operations

Reports To: General Director
Employment Type: Full-time
Eligibility: Open to Local and Expat candidates
Position Overview
The Director of Operations will oversee multiple departments and lead a diverse team of 20+ employees. This role focuses on fostering a positive culture of collaboration and continuous improvement while ensuring operational excellence across the organization. The ideal candidate is a strong leader who empowers subject matter experts to succeed in their respective areas, rather than trying to be the expert in everything.
Key Responsibilities
• Provide strategic leadership and direction to a team of 20+ employees across multiple departments (e.g., Supply Chain, Shipping, Customer Service, Compliance, Human Resources, Accounting, IT...)
• Drive a culture of accountability, collaboration, and continuous improvement.
• Develop and implement operational strategies to improve efficiency and effectiveness
• Partner with department leaders to set goals, monitor performance, and ensure alignment with organizational objectives.
• Manage resources, budgets, and timelines to achieve operational targets.
• Identify opportunities for process improvements and lead to change initiatives.
• Ensure compliance with company policies and regulatory requirements.
• Collaborate with senior leadership on long-term planning and expansion strategies.