fa - Customer Support (freelance, night shift)

Hết hạn: 29/05/2022

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Mô tả công việc

Requirements
- Student at 1st-3rd year from any college/university
- An enthusiastic, energetic, detail oriented and proactive person who works well in a fast-paced, dynamic team environment.
- Eager to learn about technology products
- Interpersonal, listening skills
- Strong English written/verbal communication skills
- Data collection and ordering
- Stress tolerance
- Able to work remotely and rotation per shift (4 hours each), with at least 5 shifts/week during day/night time, weekends and holidays
+ Night shifts: 6pm-10pm, 10pm-2am, 2am-6am
+ Day shifts: 6am-10am, 8am-12pm, 2pm - 6pm

Yêu cầu công việc

Benefits
- Have opportunity to work with overseas clients, mostly US, Canada and European countries
- Join the dynamic, young and friendly projects team who will happily assist you
- Attend products/troubleshooting training before working with clients directly
- Practice and improve softskill, communication skill, and a chance to be full-time FireApps employee in the future
- Additional hour salary when working during night time (10pm-6am)
- Performance-based review salary after probation, and every next 6 months
- Additional bonus performance-based monthly (after probation)

Quyền lợi được hưởng

About us
- Established in 2016, FireGroup Technology JSC is a tech company that specializes in web-app solutions for running the business on e-commerce platforms. FireGroup has now become the leading web-app provider, especially on both Shopify and AliExpress platforms.
Decription
- Provide immediate on-boarding activities such as installation, configuring and training to new clients as well as thinking outside of the box to provide customers with the solutions that FireApps offers
- Contact customers to receive positive feedback and convert into online reviews and testimonials
- Direct requests and unresolved issues to the designated resource (mentor/Technical Support/Testers) and follow-up until issues have been resolved completely or a workaround is provided.
- Work with clients via a CRM tool, use email and live chat to identify opportunities for growth and up-sell/cross-sell customers to higher plan/another product.

Thông tin khác

Employment Type
Customer Service
Duration of employment
Part-time
Apply now
Thank you for submitting your application. We will contact you shortly!

Nộp hồ sơ liên hệ

Contacts Please send your CV to [email protected] or contact us via ([protected info]

FIREGROUP technology

Giới thiệu công ty Xem trang công ty

- Established in 2016, We are specializes in web-app solutions for running the global business on e-commerce platforms. We are now become the leading web-app provider, especially on both Shopify and AliExpress platforms. - Our mission is to solve challenges & problems in the global E-commerce market by using technologies. We are looking for new members who dare to think big and grow bigger.

Quy mô công ty

Từ 101 - 500 nhân viên

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