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Mô tả công việc
Responsibilities
You are a fresh graduate with an IT background.
You are eager to take on a new challenge of a software testing and customer-oriented career.
Below are some key responsibilities we expect you to learn & practice:
Handle requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Consult best practice and work-around if the current product does not meet customers' requirements.
Write some basic automation scripts to troubleshoot customers' issues.
Coordinate with the development team to understand customers' issues and get them solved.
Demonstrate products to customers and follow up with their requests.
Aptitude to learn and understand new and emerging technologies.
Yêu cầu
Qualifications
Skills/knowledge you need to be successful:
Good English in reading and writing.
Good knowledge in NodeJS, ReactJS and Network
Good knowledge in query languages, such as SQL, and Postgresql.
Basic knowledge in software testing
Love to work with customers and external communications.
Nice to have:
Have professional working experience in Automation Testing, Customer Service, IT or technical product support.
Knowing CRM and support systems, such as Zendesk, ServiceNow.
Be patient, and able to really listen to customers for providing great service and support.
Quyền lợi
Benefits and Perks
Perks You'll Enjoy
Working in one of the Best Places to Work in Vietnam
Building large-scale & global software products
Working & growing with Passionate & Talented Team
Diverse careers opportunities with Software Outsourcing, Software Product Development, IT Solutions & Consulting
Attractive Salary and Benefits
Two performance appraisals every year and performance bonus
Onsite opportunities: short-term and long-term assignments in North American (U.S, Canada), Europe, Asia.
Flexible working time
Various training on hot-trend technologies, best practices and soft skills
Premium healthcare insurance for you and your loved ones
Company trip, big annual year-end party every year, team building, etc.
Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming...
Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,...
Free in-house entertainment facilities (foosball, ping pong, gym...), coffee, and snack (instant noodles, cookies, candies...)
And much more, join us and let yourself explore other fantastic things!
Thông tin chung
- Ngày hết hạn: 28/09/2023
- Thu nhập: Thỏa thuận
