Front Office Admindnistration ( Thư Ký Bộ Phận Lễ Tân)

MAJOR RESPONSIBILITIES
• Manage all vouchers Official Receipt (OR), Miscellaneous voucher (MV), Refund
voucher (RF), Rebate voucher (RB), Adjustment voucher (AD) etc issued by CREs
to avoid missing. This is a very detailed work and require a lot of time to
manage.
• Prepare & submit Monthly billing, Car/Motor/Bike parking, Room-maid reports,
School Bus report etc to Manager
• Responsible for printing & cutting for any internal notice, message, channel list, etc for
residents
• Organise and implement guest programs/plans/activity that anticipate and meet
guest needs and interest.
• Monitor all stationary in FO and raise request to purchase for any item to maintain the
adequacy of any item
• Support managers in their works
• Act as a link between departments on operations and sales processes.
• Manage individual portfolio assigned to maximize guest satisfaction.
• Contribute to increase customer satisfaction level and the ratio of compliments against
complaints.
• Checking PA and visa/TRC of LS guest to make sure all valid
• Support CREs in case they need to go out of Front Desk to assist guests or other
purposes