Full-time 2024: Customer Experience Agent & Product Specialist (Mid Level)

CUSTOMER EXPERIENCE AGENT (FULL-TIME | HA NOI & HYBRID | NO EXPERIENCED REQUIRED | PACKAGE FROM 10.000.000 TO 14.000.000 VND PLUS BONUS)
JOB DESCRIPTION
If you're a fresh and energetic graduate who is also self-driven, earnest, and willing to learn & develop a career as a customer experience agent in a dynamic and challenging start-up environment, then we want you on our team!
○ Position: Customer Experience Agent (Fresher/Junior - up to 1 year of experience)
○ Location: Ha Noi / Hybrid - Both offline &
online, team meeting offline 2 to 3 times per week in Hanoi, flexible
locations.
○ Employment type: Full-time - No
Moonlighting allowed, Must be graduated or already finished studies
○ Package: 10-14 million VND plus Bonus (up to 16 million VND gross) + Year-End
Bonus
○ Job Industry: Skincare.
○ Probation: 02 months (100% salary) with awesome
Training Buddies.
○ PTO: 5 sick-leaves, 12 annual leaves.
○ Becoming a member of an enthusiastic &
high-performance team, with monthly team bonding activities and biannual
bonding trips!
○ Main Markets: U.S. & Canada.
A DAY IN THE LIFE
○ After training, possess a
strong understanding of the nature of services, products, and customer service
operations in a dynamic and intense start-up environment (including multiple
e-commerce platforms).
○ Proactively and promptly
engage in customer queries and effectively address their issues/requests with
thoughtful and accurate email responses to ensure the highest level of customer
satisfaction.
○ Closely coordinate with other
team members to resolve customers' requests on time and follow up actively and
efficiently.
○ Actively collect customer insights
and bring up ideas to improve and enhance the process and introduce new
features, products, etc.
○ Other tasks assigned by
Managers to support teamwork and achieve the team's goals and the company's
goals.
○ Opportunity to learn in-depth skincare knowledge with our
team of skincare experts to become a skincare consultant.
REQUIREMENTS
MUST HAVE
○ Fluency in written English: minimum 7.0 IELTS writing or
equivalent (certificate is not required)
○ Fresh graduate/Junior - up to
1 year of experience
○ Can-do attitude: Ability to flourish with
minimal guidance, and be proactive with a strong sense of responsibility.
○ Great attention to detail: strictly follow instructions,
and understand the process, platforms & customer experience flow. Modify
the existing responses/templates to give customers the best support they need.
○ A great team player: who is willing to align
personal goals with the team's objectives in a positive, collaborative manner
while also capable of delivering effective communication and constructive
feedback.
○ Ability to work flexibly: weekends, flexible hours,
and late hours for the US market. (No overnight shift).
○ Patience and the ability to remain calm in stressful
situations.
○ Personal Laptop.
○ The cover letter & CV must be in English
PREFER TO HAVE
○ Customer-driven mindset: be able to manage,
prioritize, and follow up on customer requests in an organized and actionable
manner to achieve the highest level of satisfaction.
○ Enthusiasm for customer satisfaction, solutions &
start-up environment.
○ Strong passion & knowledge for skincare or experience
in the beauty industry is a great plus!
HOW TO APPLY
○ COMPLETE THE FORM HERE: APPLICATION
FORM (CUSTOMER EXPERIENCE)
○ Due to time constraints, we
may only respond to results via email to selected candidates. Please regularly
check your Spam or Promotions mailbox for any emails from us.
PRODUCT
SPECIALIST (Mid Level) - Customer-facing content & Website (FULL-TIME | ONLINE | PACKAGE FROM 15.000.000 TO 25.000.000 VND PLUS BONUS)
COMPANY INTRODUCTION
We're
looking for brilliant candidates to join our hot Silicon Valley startup, Skin
AI LLC. Visit this page to get a sense of what our
founders do.
Skin
AI uses data science to formulate a completely customized skincare regimen for
every user based on results seen by people similar to them. You can check us
out at [protected info] You will be working directly with the two co-founders:
Hanh Pham, an M.I.T.-trained data science leader at Pinterest, and Jenny Hanh
Nguyen, a serial entrepreneur with multiple successful startups in the beauty
space.
JOB DESCRIPTION
1.
JOB DESCRIPTION
○ Position: Product Specialist (prefer 2+ years of
relevant experience)
○ Location: Online, within Vietnam.
○ Employment type: Full-time - No
Moonlighting allowed / No part-time
○ Job Industry: Skincare - Main Markets: U.S. & Canada.
○ Standard package: 15 - 25 million VND/month + extra bonus +
EOY Performance bonus (Gross - negotiable)
○ Probation: 02 months (100% salary)
○ 5 sick leaves and 12 annual paid-leaves|
2.
JOB DUTIES & RESPONSIBILITIES:
○ Engage in ideation and
research efforts to propel the product roadmap forward. Conduct user research
and team brainstorming. Identify and prioritize product ideas using analysis
and research.
○ Oversee customer-facing
content, manage website product flow & conduct feature testing:
○
Implement website updates and features, ensuring a
user-friendly and visually appealing experience.
○ Create website mockups using
tools like Figma, Canva etc. Work with designers and engineers to drive the
mockup to the finish line.
○
Optimize website content for search engines and user
engagement.
○
Thoroughly test and assure quality before launching new
website features or content.
○
Track and report on optimization initiatives, including
A/B testing.
○
Monitor and evaluate product performance, driving
constant iteration and enhancement.
○ Work closely with the
Marketing & Customer Experience Team to identify, develop, and prioritize
new feature opportunities.
REQUIREMENTS
MUST
HAVE
○ English Proficiency: Must possess a minimum score of 6.5 on the IELTS to
ensure effective communication skills.
○ Experience: 1+ year working in a product area
○ Educational Background: Recent graduates with an
outstanding academic record (high GPA) from a relevant field of study are
encouraged to apply. No prior experience is necessary.
○ Analytical Abilities: Candidates should exhibit
strong analytical capabilities, keenly follow digital trends, and have a
results-driven and problem-solving mindset.
○ Exceptional attention to
detail with a steadfast commitment to maintaining high-quality standards.
○ A proactive can-do attitude, thrives on minimal
supervision, and exhibits a high degree of responsibility and initiative.
○ Flexibility in Work Hours:
Must be willing to work a flexible schedule, including weekends, flexible
hours, and late hours to accommodate the needs of the US market.
○ Personal Laptop
PREFER TO HAVE
○ Customer-driven mindset: be able to have a strong
understanding of customers' references, sympathize with their pain points, and
effectively align our products and services to satisfy their expectations.
○ Be a source of new ideas,
driven by a knowledge of our digital product strategy and developments in the
sports industry.
○ Strong passion for Start-up, Marketing, eCommerce, and
Skincare.
OTHER REQUIREMENTS
○ COMPLETE THE FORM HERE: APPLICATION
FORM (PRODUCT SPECIALIST)
○ Due to time constraints, we
may only respond to results via email to selected candidates. Please regularly
check your Spam or Promotions mailbox for any emails from us.