Giám Sát Kinh Doanh Qua Điện Thoại (Telesales)CÔNG TY TÀI CHÍNH MTV SHINHAN VIỆT NAM

1. Sales operation planning, management and monitoring:
Delivery the sales targets
Manage tele sales agents, field sales agent through team leaders.
Maintain of low attrition rate for agents and team leaders
Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they can do their job and perform as per company standards.
Ensure all the audit requirements are met and follows the policies laid down by the company.
Ensure the changes in the policies are communicated in time to staff.
2. People development, training, and motivation:
Recruitment of agents
Termination of agents on account of non-performance / disciplinary issues
Implementation of any process which helps improves process efficiency.
3. Problem Complexity:
Routine Problem - Agent not reporting to work, non-adherence of the process by an agent / team - leader.
Non routine - Non-cooperation by team leaders, agents on a certain policy/process of the company
To adhere to the changed policy, non-delivery of targets, reduction of no of seats
4. Performance measures
Daily & monthly originations of loans/insurance policies
Daily & monthly productivity MIS reflecting the calling & conversion metrics.
Monthly Attrition MIS
Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally
result to show the effectiveness.
Satisfactory Audit ratings and visit memos.