Guest Relation ManagerMovenpick Resort Waverly Phu Quoc
Nơi làm việc: Kiên Giang
Ngành nghề: Quản trị kinh doanh, Quản lý điều hành, Lương cao, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, Kinh doanh / Bán hàng / Chăm sóc khách hàng
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 23/09/2024
Hạn nộp: 30/10/2024
Mô tả công việc
Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests' requests, like in-room dining
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences and programs offered
Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
Appraise team's performance and produce regular reports
Liaise with other departments to provide an overall comfortable guest experience.
Examine daily duties, assign tasks and check on progress
Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
Recommend local tourist spots, including places to dine, shop and sight-see
Establish friendly relationships with regular hotel clients
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests' requests, like in-room dining
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences and programs offered
Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
Appraise team's performance and produce regular reports
Liaise with other departments to provide an overall comfortable guest experience.
Examine daily duties, assign tasks and check on progress
Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
Recommend local tourist spots, including places to dine, shop and sight-see
Establish friendly relationships with regular hotel clients
Yêu cầu công việc
Accor Background is a must
Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
Understanding of all hotel management best practices and relevant laws
Proficiency in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills along with the ability to motivate a team into high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
Understanding of all hotel management best practices and relevant laws
Proficiency in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills along with the ability to motivate a team into high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
Quyền lợi được hưởng
Very Attractive Salary
Working under Accor working environment
Free Accommodation and 3 meals per day
Attractive salary + service charge
Activity: Birthday, Year End Party, Football, Volleyball...
Training programs from Accor hotels Acadamy
International working environment
Accor hotels room rates benefit
Working under Accor working environment
Free Accommodation and 3 meals per day
Attractive salary + service charge
Activity: Birthday, Year End Party, Football, Volleyball...
Training programs from Accor hotels Acadamy
International working environment
Accor hotels room rates benefit
Thông tin khác
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
23/[protected info]
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
23/[protected info]
Giới thiệu công ty
Movenpick Resort Waverly Phu Quoc việc làm
Cửa Cạn, Phú Quốc, Kiên Giang, Việt Nam
Quy mô: Từ 1000 - 5000 nhân viên
Việc làm tương tự
Guest Relations Manager / Quản lý Dịch vụ Khách hàng
Sun Premier Village Khem Beach Resort Phu Quoc
Thỏa thuận
Kiên Giang
15/10/2024
Trưởng Phòng Dịch Vụ Khách Hàng ( Chi Nhánh Kiên Giang)
NGÂN HÀNG TMCP ĐẠI CHÚNG VIỆT NAM - PVcomBank
thỏa thuận
Kiên Giang
25/11/2024
Operation Manager/ Quản lý Vận hành
Best Western Premier Sonasea Phu Quoc
Thỏa thuận
Kiên Giang
30/09/2024
Phó Phòng Ngành Hàng Siêu Thị
Chi nhánh CT CP Ngọc trai Long Beach Pearl
15 - 25 triệu VNĐ
Hồ Chí Minh, Kiên Giang
25/10/2024
Giám Sát Dịch Vụ Chăm Sóc Khách Hàng/ Customer Service Supervisor
CAMIA RESORT PHÚ QUỐC
Thỏa thuận
Kiên Giang
28/10/2024
Vị trí Guest Relation Manager do công ty Movenpick Resort Waverly Phu Quoc tuyển dụng tại Kiên Giang, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Guest Relation Manager hoặc công ty Movenpick Resort Waverly Phu Quoc ở các link phía trên
Giới thiệu công ty
Movenpick Resort Waverly Phu Quoc việc làm
Cửa Cạn, Phú Quốc, Kiên Giang, Việt Nam
Quy mô: Từ 1000 - 5000 nhân viên