Guest Relation Officer (Female Only)

PRIMARY RESPONSIBILITIES
Attend to all pertinent matters concerning guests' matters.
Ensure all guests' expectations are exceeded at all times and a strong relationship is built with our regular and long term guests.
Work in cooperation and coordination with Front Office Department.
Meet and welcome guests in the Club Lounge area.
Inspect rooms assigned to VIPs before their arrival.
Assist Front Desk personnel's whenever necessary.
Attend to all guests' inquiries and complaints.
Log all complaints, etc in the Guest Relations Officers' logbook.
Updating of Guest History.
Assign rooms for daily arrivals and to ensure rooms with special requirements have been engaged accordingly.
Allocate, greet and check in groups.
Have thorough understanding and knowledge on in-house promotions and up-sell to guests.
Promote hotel loyalty programs and their benefits to guests.